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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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I have found what I have been looking for at a good price
Arrived sooner than promised.
Overall experience with Epic was good. At least one of the balls we received had a hole in it and was not usable.
Good prices but shipping cost more than the shirt I ordered.
The shipping is high for small light items, best to order multiple items because shipping is the same.
Needed to return 2 of the items I purchased. It took a 30 minute wait on the phone to request a return authorization. Then there was a restocking fee (20%) charged for each item. Won't be purchasing from them again.
Website easy to navigate.
Excellent delivered even before delivery date.
Great as always
I will order again from epic sports and will refer friends
I wasnt Happy because I was Processing my order and I realized my CC expired. Went and got my new card and the shipping fees had gone up. NOT HAPPY
Easy website to navigate. Quick checkout process.
Pictures of items --
The yellow shirts that i purchased had a bad bleed through on the back neckline where the label was printed. Not a huge issue because I put a black htv basketball over it to cover it up.
N/a
Shopping experience good, but I ordered the wrong size. Not returnable since it was on clearance. She will just have to grow into it. I think it was because it was a boys/mens keeper shirt.
Good
Fast easy shopping - great prices!
I like the variety of options I can purchase from one place.
Went well
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!