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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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The jerseys arrived on time and have worked out great for our players. Thanks!
I called in to get better description of the shirt and luckily salesman was familiar with them and verified what I was asking. Great service and shipping everytime! Thank you.
Efficient web site ordering process. Youth baseball pants are suitable for travel baseball regarding color, fit, wear/tear and ability to clean.
Quick & easy!
Everything about Epic Sports is great!
Awesome products and customer service!
Very pleased
Great quality hats, great shipping time. We have always been happy with Epic Sports!
Quick easy found everything I needed
Great prices and customer service!
Easy to order and price was right!
Faster then anticipated delivery, great quality and very good prices. I use the baseballs I bought for practice, good leather balls, not plastic or synthetic leather, blemished but work great for practice. The baseball pants I bought were 60 to 75 percent cheaper then anywhere else. Love Epic sports.
Great I like purchasing items from your store
Ordering couldn't be easier!
Great! Fast! Definitely friendly.
Called to cancel my order that still had not shipped after 10 days. I called customer service and was told I could not cancel even thought they confirmed that it had not shipped and could not provide a tracking number They also could not give me a shipping date. I need this order for a game, if it is not here in time it will be useless. The man I spoke to was very rude. Shipping fees are very high and will not be refunded if you do try to cancel, I go the run around regarding restocking fees of 25%, no shipping fee refund even though it hadn't even shipped yet. Basically he said there is nothing he can do and if I try to return it (if I ever receive it) they will charge 25% plus return shipping fees and will not refund shipping costs. He said they do not guarantee shipping times as they order some products from other places and even though the website does not state that they are not returnable, they will not issue a refund. Will never order from them again!
Epic sports delivers quickly and has a good selection.
Had a good experience. Thank you
Easy to find a variety of items for us to try out
No problems.running very smooth
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!