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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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No reason for shipping to cost as much as you are charging, just using it as a way to make a few more bucks.
The adult sizes were way bigger than I expected. Make the sizing chart more obvious
The Alleson softball pants I ordered are so poorly made and sized incorrectly, dont waste your time. It was $10 for regular shipping (a total rip off) then $10 to ship them back. I also was hit with a 15% re-stocking few. I should have just burned the pants. I will never order from them again.
Great price and quick shipping but it told me a Friday delivery and it was delivered Saturday. No bog deal
Great deals and selection, fast shipping and helpful customer service. I will shop again, best online store for soccer gears.
Do not purchase from this company. I ordered a sport shirt size small. I have been a size small my entire life and have ordered many different brands in size small. I could not even fit this size small over my head! I immediately returned and requested a larger size. "3 weeks" later they still could not locate my package. I had delivery confirmation it was received. I was told the returns department is very backed up and they cannot locate my package at this time. Few days later after "I" again followed up (5x followups in total) I was then told it had been located, but could not be exchanged or refunded because of "vendor policies". Their suggestion... we can donate it or return the useless shirt to me. I was just beside myself, never in my 50 + years of life have I ever had such a bad experience. Evidently they do not know how important customer service is something you can clearly see from the reviews listed here. I am not done with my posts about this company. I am on a mission to notify the world NOT to order from them. Mad, YES, an understatement to say the least. Really..."do you want us to return the shirt that doesn't fit you or donate it "~
I received my order only to find the shirts that I received were not what I thought I had ordered. The description on website and pictures were misleading. There are no return policy instructions on webpage you have to actually call customer service which I have not been able to reach as of yet. In my opinion, a waste of my $80.
Very pleased with the product and received the product two days after making the purchase!
Easy format I like it. And quick delivery.
Very interested in the product
Good selection and prices
No issues, great service!
Fast and great
Just what we ordered Keeper socks are great. Have order them in past & will again
All went well and delivered ontime!
Easy shopping. Great price for a great product!
Received before promised date.
Great products! Jersey for both my adult team and youth team delivered on time and in good shape. Price was great along with service will be doing business again in the future.
The item came quicker than expected.:-)
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!