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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Great. Thank you
They carry 2X in women's shorts- which is difficult to find.
Very easy to order and verify what you ordered.
Ordered many times for my 4 baseball teams... Had some issues in the past, but have had these issues with other vendors too... On my most recent order, I purchased a small quantity of hats for new players (to match my large quantity purchased from them in the fall)... They shipped the wrong hats (Royal blue instead of Navy)... They offered to replace the hats with the correct color, but would not expedite shipping to arrive in time, citing that the profit on this order was too small... If you are outfitting a team and run into problems, expect an lackluster response from them... Only concern is profit, not customer retention... My experience is that other vendors respond with a focus on the customer and own their mistakes... Quite the opposite from Epic...
On time.
It was good
I'm always pleased with my orders. The prices are great and I can usually find exactly what I need.
Got my order with in days, would order again.
Had the product that my team wanted and had a way to get team orders. Win win
Excellent quality, service and prompt delivery of our Richardson 112 snap backs. Our business would highly recommend using Epic Sports for any of your companies apparel needs. They keep us coming back every time! Thank you, Epic Sports!
I ordered a shirt and paid for 2-day delivery and didn't receive it until 8 Days Later I no longer need the product and I'm returning it and now I have to pay for shipping to return a product that I didn't receive on time. Why do you offer two and three day shipping for over $11 if it's not going to get to my home on time? And I feel it's unfair that I have to pay for the return shipping. I would not recommend your website to anybody at any given time
Every deliverable was completed on time and/or prior to scheduled date.
Fast easy service
I love using epic sports
Received the product I ordered and in a timely manner.
Delivery is fast.
I ordered 2 they work great
Products were as expected and delivered in a timely manner
Had to substitute a different color for a product I ordered.
Prices were good. Products were good.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!