EpicSports

Quick delivery, and baseball pants,belt, and gloves were as expected. Will work well. Prices were good, but shipping seemed a little high. Overall, happy with experience. Will use epic again.

I've received notices stating my delivery would arrive on/about April 11,2019 for the past three (3) weeks, to only find out after I contacted customer service that my order was on hold awaiting an item. There is no estimate time of when the item will arrive at the warehouse, therefore, Epic Sports is unable to provide me with an updated estimate time of arrival,. I'm confused on how Epic Sports can constantly provide status emails (see attached) with an ETA of April 11,2019 when my order has been held. Even after removing the item from my order, I was told a status update could not be provided, so they would still estimate an ETA of April 11,2019. I asked if the items would ship today, a manager informed me he couldn't say when the order would ship. Had I known Epic Sports' order/delivery process and warehouse operations were inefficient, I would have ordered the items from another vendor. My order was placed on March 21,2019, and I've already been waiting for three (3) weeks; it's ridiculous that I have to wait for an unknown time period to receive my order. I have softball players awaiting the arrival of their equipment, and the season started last week. If you're looking for a vendor with an effective ordering and delivery process, you might want to look somewhere else.

Ordered multiple products for my team on 5/24 and paid way too much money for extra 3-day shipping. Received email stating my package was shipped and I waited, waited, then looked up tracking number, and it was not found. Thought I would wait awhile maybe information needed updated. I finally contacted customer service and was told all they can do is find out from vendor where order is and they would send me email with follow-up information. The email I received 3 days later was very vague and just said order was in transit from warehouse. What? That doesn't really give me anything. Finally received information that my order is being shipped finally. My package was then shipped for the 3-day delivery. Now knowing I haven't received my order yet, my order like I first was told via email, order by the time I was to receive, my order was dropped, and is now 3 weeks out you would think it would of been sent faster like next day or 2-day shipping since I'm still waiting on it & still have not received it yet. Can only get these uniforms from you to match rest of team! What is my other choice now that I need to place another order?

Had one of the worst customer service experience with a Manager named Rachel, I asked for a refund or credit on my order which was late, and I received a run around and given the option to just return the items whenever I receive them.