Overview
EpicSports has a rating of 4.5 stars from 29,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EpicSports most frequently mention good quality, great price and timely manner. EpicSports ranks 1st among Basketball sites.
Instant Feedback
Placed order and received most of my order along with some random shirts. Waited for correct items only to be told items were out of stock. Can't talk to a real person, just emails.
Had one of the worst customer service experience with a Manager named Rachel, I asked for a refund or credit on my order which was late, and I received a run around and given the option to just return the items whenever I receive them.
I've purchased from Epic on a number of occasions. They ship fast, their shipping rates are fantastic, and they have inventory counts of their products visible on the site. Great to do business with.
Ordered 2 of the a4 cooling shirts. Got them one size smaller as suggested by several others. Perfect fit, nice shirts, got them before the stated delivery date. What could be better? Ed B.
I ordered custom fitted hats for Thirty two people on our baseball team. They turned out great. Best prices on the web. Great customer service. Great company. I will do business here again. Thanks
Great product, quick delivery, and will definitely use again! Got email and text notifications on exactly where my order was from processing to delivery!
Epic Sports shipped order for team uniforms on-time with the right quantities the first time. Prices were excellent. Will do business with them again.
This swim coat 3x was huge! N0 COMPANY UPS RATE so cost $31.00 to return! IMPOSSIBLE to speak to a human, so ZER0 customer service. Worst purchase experience ever and I'm 72. Never shop there again; rather pay more to a company with humans, not bots, even for the discount.
My items were exactly as expected. Good quality & exceptional shipping time. Much faster than anticipated. Will be ordering again!
I received my order in just 2 days and am very happy with the baseball shirts I ordered. Couldn't ask for better service! They have a new customer, I will be ordering again.
Everything was great. Received product on time! No unexpected issues. My team was happy and so am I. Can't wait to order something else. Thanks! #SLDS
Prices were great, items looked good and arrived on time. My only issue was that the cheer skirts fit considerably larger than expected by the waist msssurememts.
Do not order from here! I believe the items are so cheap because the products are sized wrong. I called Epic Sports letting them know my 11 year old, average size kid, could not put on arm sleeves because they were too tight. Their site advertises for ages 12-14. Cody at Epic Sports told me they would not pay for return shipping because they will not take responsibility for advertising the wrong sizing on their website. He blamed it on the manufacturer. Also, the customer service is awful. I had 2 different representatives tell me with an attitude" the next person will just tell you the same thing!" Very poor service from Lori and Christina.
Also, Elbow pads advertised Adult/Youth. One size fits most. Seems like one elbow pad fits adult or youth. They told me there was a small drop down on the left I should have selected(not on the picture of the Elbow Pad where other on-line stores have size selections).
If Cody was really concerned about servicing his customers he would not have argued about what the website meant to advertise, instead understand how the website is misleading.
Please check out JCpenney or Koh'ls or other websites. Sizing is always on item picture, not on the far left. I don't care what you meant, advertising should be clear!
Cody kept repeating "We sell cheap because we don't pay for shipping either way!"
I've ordered on line for years and this is the worst Customer service ever. Never Again from Epic Sports! You will also be sorry you were suckered in to the seemingly great deal and need to make a return :(: ( :(
Great jerseys. Great price. We ordered these for our 14u softball team, and the girls love them. Nice fabric. They fit a little snug, so if you're in between sizes maybe order up.
Sizes was not up to par. And just got stuck with the because of the refund policy. I was sent jerseys for my youth program that you couldn't put on a teddy bear!
Everything I have purchased has been excellent quality! Prices can't be beat, shipping time very reasonable, and ofcourse the selection is phenomenal. Very pleased, Thanks!
Will definitely be ordering again very soon. Great prices easy check out. I returned Demarini bags that I had purchased for the team / wrong color my money was refunded in 4 days without issues.
The hats, beanies, Shirts and sport jacket we all good quality. Not top shelf but still very good for your average consumer. I will reorder from EpicSports.
After paying outrageous shipping costs to ensure basketball uniforms (for two teams and coaches) would arrive in time for first games of the season, all I get are vague emails stating the order is LATE but no timeframe on new arrival date….after 10+ emails back/forth with a customer service representative (who REFUSES to call me because they "don't have time to handle customer service business that way"), I still have NO DIRECT ANSWER on whether or not they've begun customization or when they'll be shipping my $700 order! I've used epic sports for huge orders in the past but never utilized their customization option!
BEWARE, people! Don't customize if you need uniforms on any sort of timeline!
I don't care if you're a big company or small, family run business….take the 5 MINUTES to call a displeased customer!
**HEAVY RESTOCKING FEES ON MISREPRESENTED ITEM SIZES*** Rawlings 12.5" Softball Glove actually a 11.75" Rawlings Baseball Glove. Could not get my hand in it. Subjected me to 30% Restocking fee. Absolutely pathetic. WILL NEVER ORDER ANYTHING FROM THESE ASSCLOWNS AGAIN.
- Visit Website
- Wichita, KS, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members