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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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1. Great choice of alternatives
2. Web site very easy to navigate
Nice hat, good price, and quick delivery!
Products were good quality however sizes ran alot smaller than expected and did not fit most of the people they were ordered for
Everything worked well
Great
My varsity jacket arrived within 3 days as promised. Jacket runs true to size and is very comfortable. Room for another layer underneath for colder temperatures.
Great experience with Epic.com
A+++ satisfaction
Well when I called to check on my order status, it was 2 hrs before closing time. I waited just over the 2hrs for a recording to tell me that they were closed. I was the next person to be helped. Very unsatisfied with the whole customer service side.
The products were exactly what we ordered
I ordered softball socks that were on clearance - great price. They took a very long time to arrive, however based on the price I paid, I did not mind. However, I did mind that some of the socks were the incorrect size. When I called Epic for a replacement, I was given a hard time time about it. I submitted photos showing the incorrect item/size, yet I was asked several times to prove with additional photos that I received the wrong items.
Easy ordering, order came quickly.
First order we will see. Important the shipping date is meet.
Good deals would hope for cheaper shipping prices.
I will let you know if it arrives on time. Thank you
I'm happy with the product and service. Everything comes on time. Our Baseball team loves the quality of the articles.
Good quality. Arrived quickly. Definitely will shop here again.
Very good price and excellent shopping for caps for my Family Reunion.
My order came in earlier than promised. Everything looked and fit well.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!