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English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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The teapot I ordered was damaged en route. The teapot lid was broken. See photo. Please replace the lid. Poor item transit protection
First time ordering went smoothly and product delivered not damaged.
Since these are Christmas gifts, we haven't eaten/used them yet, so we can't rate anything. Everything arrived in time, nothing was broken.
Very nice. Easy to maneuver. I purchased 2 of the items for other people and am not sure how satisfied they are. I have not yet used the snap heart tea infuser, but I am sure I will enjoy using it. Thank you.
This was my first time trying UK chocolate and the double decker and Lion bar quickly became my new favorites! This site is easy to shop on and my delivery came intact. Would definitely buy from here again!
A little slow on the signing in but otherwise I really like your store and am very happy, very happy! With my purchases. I miss good candy, thank you
Ii found the tea I wanted and received the order in the time promised
It was such fun to peruse your site for gifts! Where I live it is difficult to find loose leaf tea or specialty treats, biscuits, etc.
I was not able to check out with PayPal even after multiple attempts. Still looking forward to the gifts I ordered.
I love the holiday items they have. Its great to find a little piece of home at a great price.
Nice website offering affordable and excellent products.
I had my order within 6 days of placing it. It arrived complete and undamaged.
I've been ordering from the English Tea Store for years. The last delivery I received, the contents in the box were broken. There was glass and leaking in the box. It is not safe to remove contents and box is now wet from damage. Called customer service twice. Sent them an email twice. Still waiting for a response. If you can help, it would be appreciated.
Thank you
Paula
Dear Paula, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Its a christmas gift so it has not been opened just wrapped and put it under the tree. I can give a review later.
Response from Jacob Y. [English Tea Store Rep] Responded just now
Dear Roxann, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy to use and straightforward website. Tasty tea. If I'm not getting tea from the grocery store, this is one of primary places I go.
So fast and easy! The fact that you carry this Irish jam is fantastic!
Dear Alberto, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great. So happy to have found this site! Good selection at reasonable prices and shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!