On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
No problems placing or receiving order
No problems
It is was good something different out of the ordinary
Everything was as good as it can be. I love the quick shipping and the Fantastic flavors of everything I ordered. I was a little disappointed that the Irish oat cookies were no longer available. But other than that, everything was absolutely wonderful. Thank you so much.
After returning from my first trip to England, I hated not being able to enjoy some of the special things I had there. I was so glad to find I could order them to enjoy here in the U.S.A.
All the best delivered as ordered on time. What
I wanted, when I wanted it, year after year
Although it took a little while to get to California, it arrived in perfect condition thanks to expert packaging.
Shipping took awhile with no information provided. But it arrived in time do all is well!
I ordered a Grey Betty teapot along with tea and mugs. They arrived on time and intact. The items were well packed. The order arrived in a reasonable amount of time.
The first tea pot delivered had a broken lid so I called to see if they would just send a lid but they sent a new teapot instead. Customer serfice was pleasant and setteled the problem quickly.
Glad I found you. Easy site to navigate. Quick ship. Great customer service!
The mixes arrived quickly. I was disappointed that all three had a "Best Buy December 2022". I asked the company for some type of compensation. They offered 20% refund which I have yet to receive.
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Positive experience….I found things were smooth in placing the order and quick delivery
This business provides fresh items and they are always packaged securely to prevent damage to jars or breakage to biscuits.
Easy Breazy so far.
Food was delicious & the delivery was fast.
Also, the ordering experience was straightforward.
This is a gift for my daughter. She loves herbal teas, and I love fruit teas. I will be ordering more teas from you.
It's been very easy to navigate and place my order!
Ordered English Christmas goods and they arrived in good time and we'll packaged.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tea Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joy, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!