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English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I always enjoy shopping with English tea store, love the variety and quality of everything I've ordered!
Always happy with my orders from the English Tea Store!
Very easy to find what I was looking for, prices are reasonable and you don't gouge on shipping just because I live in Alaska. Good product, convenient container size, filled order quickly. Only downside was that UPS/USPS juggled the package all over the US, delaying delivery. Not this company's fault, but did impact delivery time.
Very easy. Everything I offered was amazing. Taste great. Will definitely be ordering again
Like to be able to view descriptions before buy. Also like to be able to order sample sizes.
Part of set, sugar and creamer, out of stock. Hope parts come in soon.
Product was exactly as described. Arrived in a timely manner and in excellent condition.
I was excited to find products that are not typically in stores. I also loved the variety and old-fashioned products form years ago.
Sadly, the item was addressed wrongly and had to arrive late, but no matter. Good product, happy spouse, what could be better?
The tea arrived well packaged, in good condition and promptly.
Wonderful and delicious plum pudding for our Christmas celebration. Delivery was timely - the box was slightly damaged but the pudding was not affected. We never had this before and it was fun and excellent.
Reminds me of sitting in an Irish pub, sipping a steaming cup of tea. 2 tbs makes a full pot of tea.
Nice selection and quality items. Didn't ship out that fast, but received in plenty of time for the holidays.
I was buying Candy, but I saw the tea set and thought it was great. A great gift for my wife.
Loved the Fruitcake loafs! I just wish you still sold O'Haras Luxury Fully Iced Fruit Cakes. My husband really missed that this year. They look and taste just like his Mum use to make. Maybe next Christmas?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephen, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.