English Tea Store

My order couldn't be dispatched as the zip code was automatically changed when I entered the shipping address. My bad that I didn't check again but who would expect this to happen? I addressed customer service and they simply said they had delivered to the address given and that I had to contact the shipper. No way to get anyone on the phone/chat at UPS, only very useless AI. So I have spent $ 56 for nothing but hazzle. Very disappointing, first and last order.

I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.

Tea was charged for and apparently lost in transit and I never received it. When I told the company they said contact the Post Office. I order from English tea regularly and now I'm out over $50. I will have to find a new supplier if they can't honor my payment. It is not my fault I paid in good faith and expect to receive the product.

Tried to cancel/change an order within 8 minutes of placing it. NOT ALLOWED. Had to take the wrong tea (loose leaf, not bagged). Will NEVER do business with this company again.

I've been ordering from the English Tea Store for years. The last delivery I received, the contents in the box were broken. There was glass and leaking in the box. It is not safe to remove contents and box is now wet from damage. Called customer service twice. Sent them an email twice. Still waiting for a response. If you can help, it would be appreciated.

Thank you

Paula

I placed a temperature-sensitive order through the store, and followed the options they recommended for best delivery. When I received my items, they were warmer than room temperature and therefore inedible. I reached out multiple times via email, only getting terse, scripted replies. I then tracked down a customer service number and the agent initially suggested I simply disregard the refrigeration requirement and go ahead and eat it... which, from a food safety standpoint, is the worst possible advice. The store should have sent replacements at no additional charge. Instead, they then instructed me to place an additional order ($16) and pay for overnight shipping ($90). I was fed up at this point and am working with my State's Attorney for fraud and negligence.

I ordered and paid but the product was not delivered so can't let you know if it's good or not.

Jams ordered with almost half smashed due to bad packaging. Mess of broken glass and jam. Took over 2 weeks to get a credit back on my card after reporting with a hassle about the refund. NEVER use again.

I called six months ago trying to cancel subscription. I was told I signed up for a year subscription and at the end of the year it will NOT auto renew. Fast forward to the end of a full year subscription and on the thirteenth month sure enough I am still billed for and receiving monthly tea deliveries. Not only did they auto renew my subscription I cannot get them to stop.

Product arrived two days after Easter we ordered it a week in advance and we're promised delivery before Easter

My order was shipped to the wrong address. I tried contacting the company and was told that there was nothing they could do. Then on the day that it was marked arrived we were unable to locate the package. I was on hold for almost an hour. I tried doing the on-line chat. The person told me that it was my fault because I had changed the address and there was nothing he could do. My copy of the order form clearly had the right address. I finally left a message and someone returned my call and reshipped my order. Very disappointed in the whole experience.

They shipped the product without any protective packaging. Both items arrived broken and shattered.
One item in their favorite is they refunded my money after I send them a picture of how the products arrived

I only purchased these tea bags because we of the large quantity we use, thinking that the lower price was due to volume, not inferior quality.

Received my tea order the afternoon of the 18th. The box was for the most part undamaged on the outside. However the Barry's tea box had poked a hole in the Scottish breakfast tea bag and tea was everywhere inside of the larger box, what had not leaked out of the bottom of the exterior box. Ended up with only about a pound of Scottish breakfast instead of the 2 pounds I ordered. You might want to address this problem with shipping by wrapping the sharp edges of the box or adding more packing to it.

I joined the Tea of the Month Club. Then I didn't receive my October shipment and called about it. I was held on the phone for a long time before I was told to leave a message and they would call me back. They did call and told me to wait until the 17th to call back. I called back on the 23rd. Got the same wait and hold message again. After waiting for over five hours for them to call back, I again called them. Only to find they were closed. They have some wonderful products but I won't be a customer any longer. Their customer service is terrible!

Very very poor service have emailed several times to find out about failed delivery, as yet still unresolved!

I ordered online but when I received my order was disappointed after reading the instructions on the package. To make the dinner it needed more ingredients than you listed on your website and was more difficult to make. When I called I suggested that you change what is listed on your site. The woman kept saying "I am sorry you were confused " I WASN'T CONFUSED your listing needed to be changed, she just kept saying "I am sorry you were confused ". I was not happy. Not sure if I will ever order from you again if that is the way people talk to customers.

I tried to order this product, and it said that it went through and charged my card. A day later I checked - they had cancelled my order with no reason and no communication to me. There wasn't even any notice that my order had been cancelled. On top of that, I've now gotten 5 emails asking me to review the store and the product that I never received. My card was not charged, they didn't take my money, so it wasn't a scam, but I seem unable to place an order, and nobody can tell me why.

I was not happy with the appearance of the Cadbury container. It felt grimy and dirty to the point I was afraid to use the product thinking it had been tampered with. I would suggest in the future that your workers use gloves when packing products because how I received mine were a complete turn-off. I was looking forward to receiving the Cadbury drinking chocolate because it is hard to find in regular stores only to be disappointed in the can feeling dirty and damaged. I am sorry but I will not order from your business again.

Its a christmas gift so it has not been opened just wrapped and put it under the tree. I can give a review later.

Disliked the Irish British decaf, yet fully enjoy various Iriish breakfast decaf in teabags and the tea in tea houses. Just flat and although I use milk and tea always look light brown, this looked grey. Tried various seeping times w no luck. Also there are NO leaves. Its a grounded powder? Tons of bits in cup even after tiny strainer. Lastly, Return policy states " must be returned in original unopened condition. BUT then states, if not in original condition, an $8.95 fee will be charged. I read that BEFORE buying thinking I could return the $30 packet. Otherwise would have bought small $9 pak. Customer service tells me that $8.95 is for shipping. I said " ok whatever the fee is for I have no problem paying it, but she still insisted no returns of opened items. Regardless I do not recommend this at all. Went to a local tea shop instead.

I ordered my tea, then I was notified after the payment processed that the tea was out of stock. So, I went elsewhere to order the tea. Both orders shipped, so instead of the approximate $90 I was expecting to pay, I ended up paying around $180 for a double order even though I was told one was out of stock. It is frustrating as neither can be returned.

I received Tea of the month club for a year as a gift I don't want to make the gift givers feel bad but it's very poor quality tea.
The bags arrive with expiration date that is passed.
I get in July had an expiration date of June 24 it's mostly low quality black tea with flavoring
there were a few good green teas
Pretty sad

I haven't received my purchase yet. I sent an inquiry email and never received an answer. I'm very disappointed. I re-checked my bank statement and I was charged for it. You're asking me to review something I haven't even received yet. I hope it gets here. Not happy with your customer service, at all! I sent another email.
Now you keep sending me emails to rate your service. What service? I don't have my stuff. My card has been charged and your customer support won't answer my emails. So the ball's in your court, your move. Touché!