I placed a temperature-sensitive order through the store, and followed the options they recommended for best delivery. When I received my items, they were warmer than room temperature and therefore inedible. I reached out multiple times via email, only getting terse, scripted replies. I then tracked down a customer service number and the agent initially suggested I simply disregard the refrigeration requirement and go ahead and eat it... which, from a food safety standpoint, is the worst possible advice. The store should have sent replacements at no additional charge. Instead, they then instructed me to place an additional order ($16) and pay for overnight shipping ($90). I was fed up at this point and am working with my State's Attorney for fraud and negligence.
Dear Marcus, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!