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English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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The Darjeeling tea is a wonderful experience! Lots of flavor!
Easy process for ordering, very smooth like the tea
Excellent service and good prices. I'm happy I found this shop.
GOOD AS IT ALWAYS IS!
EASY TO FIND WHAT YOU WANT TO BUY. ND AS AN ENGLISH OMAN MAROONED IN OKLAHOMA! I CAN FIND THE ENGLISH FOODS I CRAVE!
THANK-YOU
EZCEPT YOR SITE KEEPT TELLING ME THE ACCOUNT I HAVE UED FOR YEARS... I WAS SIGNING IN WITH WRONG EMAIL AND OR PASSWORD. IT WAS CORRECT
I haven't received my purchase yet. I sent an inquiry email and never received an answer. I'm very disappointed. I re-checked my bank statement and I was charged for it. You're asking me to review something I haven't even received yet. I hope it gets here. Not happy with your customer service, at all! I sent another email.
Now you keep sending me emails to rate your service. What service? I don't have my stuff. My card has been charged and your customer support won't answer my emails. So the ball's in your court, your move. Touché!
The bergamot -scent and taste- makes this tea so enjoyable!
The delivery was just fine, 5 stars. But your confined harassing me means I am not buying anything else.
Easy ordering and fast shipping. Good experience overall
Love the Easter candy selection, we buy every year! Packaged carefully, everything was great!
I place my order for the hard to get Bisto gravy granules. They arrived much sooner than I expected. It was easy to order and better to receive.)
Easy to order and always packed and shipped very quickly. Would definitely recommend
Very very poor service have emailed several times to find out about failed delivery, as yet still unresolved!
Dear Kathleen M, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Everything was excellent quality, reasonably priced, shipped promptly,
The teacis excellent. I was not happy withcthe silky type pyramid bags, for fear of ingesting millions of particles fromvthe bag. I will look for bulk, instead of bags, next time I order.
So much to choose from. Was very easy to place my order. My family will be eagerly waiting arrival. Thank you soooo much from Pennsylvania. Happy Easter... :)
I am a long-time customer and have always found the experience of shopping here satisfying. Good products, site navigation and shipping.
I've never been disappointed with any purchase from your company.
Very pleasant to work with, and and really good tea!
I will definitely order again. The items were pricey with shipping but it's cheaper than a flight to England.
FAST, EASY. Thanks for the $5 gift coupon for first time order! Unfortunately o refund available for a disappointing product.
FAST, EASY. Thanks for the $5 gift coupon for first time order!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Barbara C, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.