On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Trying to fill out the credit card portion, pissed me off
Love the tea descriptions and types that are in each blend. The tea master is truly gifted!
Great, fast service. Cocoa can was a little wet due to ice pack, but other than that 5 stars!
Wantd to try Horlicks because they keep mentioning it on the TV Series "Call the Midwife" and I had never had it. Delighted to find you offer it and I am so enjoying it. Thanks
They were very helpful! Had a lot of questions and they were very patient with me!
Fast, easy. Very good! I've been ordering my Lapsang Souchong tea from you for years. Fabulous.
I was looking for a small rose-pink teapot to go with my new dishes which wasn't too expensive. I noticed a few imperfections in the glazing upon arrival, but nothing worth returning it for. It holds two cups of tea, and I've used it almost every morning. Other than some dribbling at first pour, which takes some getting used to and remembering to put a paper towel under my cup, I haven't any complaints about it. For the price, it's super sweet and worth the trouble.
It took longer than I thought to get my order shipped and I didn't have any kind of status until it did ship. Once we received the products we were pleased. The chamomile tea is very fresh with a great taste. Looking forward to trying the decaf green tea.
I was looking for Golden Shred Marmalade but didn't find it here, so I tried a couple of others. Nice site!
Well, I couldn't figure out where I select for the cold shipping thing. For when I ordered cold things like the clotted cream. So I just did regular ground two day shipping. My mom also ordered from here and had one clotted cream come fine and the other clotted cream in the same package came rotting and leaking. And there's no reason to let anyone know that since there is no return on that stuff.
I spoke with a lovely knowledgeable lady who was very helpful. I have not yet had my "tea luncheon " but am looking forward to serving lovely scones!
Ordered loose leaf Scottish Breakfast Tea. I used to be able to buy it in 4,8 or 16 oz non name brand packages. Now it comes in only a name brand 4 oz tub, and is not nearly as strong. Disappointed.
Awesome store - good experience - only complaint is I didn't know part of my order was cancelled due to availability, but overall great!
Outstanding customer care. Wonderful products. I found several tea I needed for my event here… after giving up all hope. Thank you for the variety of authentic tea items and yummy things. Great Store!
Purchased this teapot for my husband's birthday.He collects tea pots, but this one he actually uses every night. He loves it. I have also started using it and I love it also
Ordering was easy, products are as advertised. Will be back for more. :)
Eggs arrived well packed and in good condition. I've purchased quite a few items from English Tea Store and everything seems fresh and shipped well.
My 90 year old mother has been looking for clover tea mugs for years. I came across these and was thrilled as her birthday is coming up and she will be delighted with her gift! They are lovely and of good quality and I cannot wait to give them to her!
Normally the products are good but was surprised when I received these items that the sale by date was a few days from when I received.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Darryl. T, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!