From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
PG tea is great, the other one is really bad! I tried two other decaf teas from ETS andI came to realize that nothing is better PG decaf
Taylors are my favorite teas. Ordering online was efficient and easy. I got my teas much faster than I expected. Now my afternoon breaks are complete. Thank you.
Been ordering from English Tea Store for many years and have never had any problems ot disappointments.
This is the best tea I ever drank. I have been drinking teas for more than 50 years
Website to order was very User Friendly. Means a lot to us ole folks! :)
Good overall some things were broken and open but I guess with shipping so far that is to be expected
Excellent tea. A little slow in arriving, and shipping not free.
Easy to order, reasonable turnaround time. Everything was well packed (glass jars; none broke). Very satisfied.
The products shipped quickly and were packaged well
I've been ordering products of all kinds from the English Tea Store for many years. I've received my order quickly. I've never been disappointed in the food. Always good.
The website is a little hard to navigate. Too long time to process order, pick and ship.My
I used to shop online at the English Tea Store years ago. I wasn't sure it still existed. But,I happily found the site and placed an order. I like that they have sample sizes of some teas, which is helpful when you haven't tried them before. A nice variety of teas and other British products.
Used before noticing it was already expired! Won't order here again!
Dear Theodora, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Immediately after placing an order, I realized that I had forgotten to add 2 items. I was using a promo code, and the initial order was large enough to qualify for free shipping. I contacted English Tea Store immediately, however, did not receive a response. I contacted them a few days later, and they were unable to honor my request, nor to extend my special offer to cover the additional items. My initial order was quite large, so I expected that they would accommodate my request.
Dear Patty, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
Easy site easy to order. Shipment arrived a little crushed from too small an outer box. Will not affect the tea.
Great shop. Amazing tea. Lead time is a bit long, but its worth it.
I ordered items for Easter gifts as they were important to my daughter-in-love who was a student in the UK and loved the items while studying abroad. She was thrilled!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the awesome review, Olga! We work hard to meet expectations and we’re happy to hear we hit the mark for you. Have you heard of our Tea of the Month Club? It’s a great way to try a variety of our products for a very low price and we always include a free gift every month! You can check it out here, https://www.englishteastore.com/subscriptions.html.