From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Products ordered were well packed and fresh. Arrived fast. Will be back.
This is such a great place. Ordered a few times and have been satisfied each time.
Glad that Creme Earl Gray Tea is back in stock! Thanks for putting me on the notice list.
I've bought tea several times from your company and find the service excellent.
The site is easy to use and delivery of the product was quick! Thank you.
Excellent service, fair prices and fast delivery.
Everything arrived on time and in good condition. My kids were thrilled.
Excellent service and selection. Will definitely be back.
Maybe our order was unusually large it took a little longer to assemble, delaying it a bit?
It was easy I liked the discount for buying more. Very much. I wish there were more cooked options
The cakes were crushed and all crumbs in the very thin boxing from shipper
Over all shipping was good but i did not like when i applied my discount coupon on the store it was not accepted probably the coupon only applies to a few items which are not displayed accurately
It's a pleasure to find a store where one can buy British foods in the USA. I purchased so many different biscuits for my brother. He loved them! Shipping fast, packaged beautifully. Ty
Ordering is fast and I received my product just fine.
My colleague from Ireland brought and shared this tea with me and I loved it. She told me where to get it.
I'd been searching for this taste for years! A wonderfully, buttery, creamy experience that no one should miss...I HIGHLY recommend!
Ordering and shipping process was easy and straightforward, was please to find the product I wanted at an agreeable price and without any crazy ordering headaches for international shipping and etc.
Fast, efficient, reliable. Came right as expected.
Purchased for gifts for someone who loves this brand.
Website is easy to navigate and products are great! Thank you.
I am looking for a really good Spearmint Tea. All I find on your website is Peppermint blends. I really prefer Spearmint. (But I also like your Sangria Tea. Wish it came in a larger package.)
I wish you packaged your English Tea Store "Sangria Herbal Tea" in larger quantities - like a One (1) pound package.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jess, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!