From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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With a coupon application, I lost free shipping. The price goes up with application of coupon due to shipping cost.
With a coupon application, I lost free shipping...
Very easy and very quick. I broke my favorite tea pot and found the exact match on website. I order two in different colors. Vey happy. Thank you!
Easy website to use. Great choices to choose from.
It was quick and easy. I found what I was looking for and more.
I love ordering from these people, they are prompt and the products are excellent.
All items ordered arrived in very good time but disappointed that 50% of the cans were dented. The box was well packaged so not sure if they left your facility this way or it was during shipping.
Awesome selection of teas! The Assam and Ceylon are amazing!
I found so many new things just looking for pickled walnuts and a few goodies I have never tried before. Way too many things made their way to my cart for my first trip to your store so I painfully took several items out. Just felt like a kid in a candy store. Ordering was so easy, Delivery was quick and everything was in Perfect Condition. Thanx for making cold packs available.
It took several days to ship after purchase; shipping speed was fine
Great product and easy online ordering. It is my favorite tea. Hot or iced!
Very confusing which company was making the delivery with the third party involved.
Wish you used USPS as they put deliveries inside with their master key. UPS and FEDEX just leave on stairs without ringing the buzzer! Losses must be very high with porch piracy.
We ordered various colors of 2-cup teapots and those colors looked great when we received them. The delivery was great also. Will order from them again.
The quality of the Barry's decaf tea has declined considerably. It is now tasteless and sadly just like the decaf blends from Twinnings and Lipton.
I looked online for the tea I wanted. I ordered it. I got email notification about when it would arrive. It arrived. All good.
Very good, found all I was looking for. Great experience. Fast shipping, Free at $50. Everything arrived intact. Thank you. I shall return….
Easy enough to order but annoying that each time you send an item to basket return is to page 1 and not where you left off. Prices are good as far as I can see and free shipping at $50 is a bonus. My $5. Off did not work though. Said it was invalid.
Always taste great love every flavor so far! I buy them for our Mother's Day Tea, and for family functions!
I used this store to buy an anniversary gift for my wife. The pieces arrived in pristine condition and were absolutely lovely. I will definitely be buying more sets from this store in the future
I received at Christmas a gift basket that had your honey in it. We loved it so much that I placed an order.
ETS always has a wondrous assortment of teas at good prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sarah, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.