From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Product arrived on time and was what I ordered. Thanks
It was easier than I thought; delivery quick and very happy! Thank you
The English Tea Store is always my "Go to" for whatever I'm looking for when it comes to British, Irish food stuffs and I am NEVER disappointed! I especially love the selection of candies, cakes, pastries on holidays like Christmas. I have purchased many great surprise items for friends and family to gift them like the Guinness chocolates! They are always surprised and most importantly happy when they receive such tasty treats! Highly Recommend the English Tea Store! *Sidenote: I also purchased Green's Egg Custard mix but haven't had a chance to make it into tarts yet so will review that later but excitedly looking forward to it!)
Easy ordering and prompt delivery. Updates sent. Always have the type tea we want.
My tea order came in good time and was accurate. The teas are all excellent, and we are enjoying them.
I couldn't believe I found clotted cream online! I used to live in England and would eat this all the time. I ordered it in the small size and received it quite promptly and was able to use it on a scone that I found here in the US. I will be ordering again for sure.
Yummy in my tummy and those that I have shared these with!
I enjoy the sampler groups the most since I can try different teas and get a feel for what I want and what I actually enjoy drinking.
I shop for tea here frequently. They have a very wide selection and the website is easy to navigate.
Quality of new lemon curd brand (Welch Lady) is very low!Bring back the other brand!
Dear Joan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy to order. Delivery seems a little slow, especially since I am paying the postage.
Love the store but you always seem to be out of or way under inventory of ETS White TEa Bags. I went to reorder them and could only order 2 maximum as that was all you had and only in the 50 count. I have been a long time user of this item and usually order at least one package of the 500 count plus another 100 count every order. The price for this particular tea has doubled and tripled in the last 2 years making it almost unaffordable. Obviously I am not the only person that loves this tea due to stock shortages. Please help out your consumers by greater supply and a lower price. Thank you.
Very please with products and ordering experience.
Great prices and good service. The caffeine free tea's are very good. No taste difference between caffeine and caffeine free.
Easy, no problems. I get the order I submitted in a timely fashion.
I was happy to find Sara's honey online, as our local store has stopped carrying it. I thought I had ordered cinnamon honey, but received ginger honey. What a disappointment! The shipping was a little pricey and it was a little slow coming...then I didn't get what I thought I had ordered. Bummer!
Dear Pat, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Found just what I was looking for and easy checkout. Great prices for items hard to find in the states
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!