From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The website was easy to navigate, even on my phone. The search filters actually worked and I was able to find the variety and flavor of tea I wanted in under a minute.
True Anglophile here; I'll be back! Great choices and great variety.
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I love the variety and quality of products at the English Tea Store. I always find new things to try and new loves I didn't know I was missing.
Website was easy to use and find items, the goods arrived quicker than they estimated also. Would buy from again!
Didn't order your tea would you allowed someone else to order off my email? Hope my banking doesn't reflect your charge.
I ordered my tea, then I was notified after the payment processed that the tea was out of stock. So, I went elsewhere to order the tea. Both orders shipped, so instead of the approximate $90 I was expecting to pay, I ended up paying around $180 for a double order even though I was told one was out of stock. It is frustrating as neither can be returned.
Dear Kelley, We apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at customerservice@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.
Everything we opened was melted and or ruined. Over half were not eatable. Very sad and we spent a lot of mo he. Very disappointed :(
Dear Amy, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great store teas. Easy ordering and quick delivery.
My order went through immediately. Well
Packaged and speedy delivery.
They were smaller than I expected but they work just fine,
All of the teas I have ordered over the years have been great; that is why I re-order. Shipping is fast and I like trying the new flavours as well as the ones I have enjoyed for years.
All good OL BOY.great flavor...!
All good...see ya later.
I purchased the tea pot for my wife (who did her graduate work in London and is both familiar and exacting in such matters); her previous Brown Betty succumbed to a fatal fall from the top of our fridge. She considers the new pot an excellent and useful product, but, in retrospect, the next larger size would have been better. That is, clearly, my fault and in no way the responsibility of the English Tea Store. But, perhaps, some pictures illustrating the pot(s) along with a size referent would be helpful.
Had what I wanted in stock. Can't wait to get them!
What a delight to be able to order a variety of loose tea samples to try! In being able to find new combinations, my enjoyment of daily tea has grown. Thank you for this special possibility.
Ordering was easy and was delivered quickly. I will be using the English Tea Room again.
Thank you...my experience was very nice...love the creamer and sugar set, very cute!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!