From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Your website would not accept my order the first three times. I had to phone your office twice to place my regular order
My search is over! It's been a while but I finally found my perfect tea set
Haven't gotten to try a couple yet but, I've always been very satisfied with the quality.
I was happy with the packaging and the timely delivery.
Ordering online was very easy & service was fast & accurate. I ordered Bewley's Irish Breakfast & Afternoon teas & they did not disapoint! Great full bodied teas that make the day better.
A dear friend sent me a birthday card and slipped a packet of your tea inside. Immediately, I was hooked. I love citrus and this blend was balanced, recognizable, and calming. I was able to actually make two cups, with no sacrifice in flavor. I had to get more~ so I researched to find a source. Although some local brick and mortor stores handled it, I was drawn to the English Tea Store. Wise choice.
Easy to order, good graphics on website, great selection of loose teas, less so for tea bags. Shipping a bit costly for a small order. Will definitely order again.
There was a wide selection choice. I was looking for particular items and was able to find it easily. Simple order and fulfillment. Packing was great! The outer box was bent and wrinkled severely! Tea cups and saucers unaffected.
The quality, body, and flavor of this tea is extraordinary
I had issues with placing my order but when I spoke to the 800# they were very nice and helpful.
I could not submit my order because of the address pop up. When I called the csr was not helpful.
First time use and found what I wanted and will probably shop here again.
Finding, adding to cart, and checking out was easy. Delivery was fast. I would recommend.
I ordered two teapot warmers but no one asked me what color I wanted. I got yellow which will scream with his tea services.
Great selection, but a bit pricey to get items shipped
Very easy to purchase, and service is great. I'm a repeat customer.
Think I need to explore their products a bit more and adjust my palate a bit
Really bad the used to be good! I have loved your teas but this last order was incredibly disappointing nothing tastes good and they're all from the same company one bag used to make a pot and now it hardly makes a cup. I'd love to get my money back and I won't order from this company again. Thank you
Dear Marlow, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The selection was huge and easy to navigate. My order arrived promptly with no hassles.
If you're a tea lover like me. This store is for you. Site is easy to navigate. And product delivery was quite fast.
The website was easy to navigate, even on my phone. The search filters actually worked and I was able to find the variety and flavor of tea I wanted in under a minute.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kathi, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!