From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Enjoy these cookies so much. Glad I was able to find this company.
Every year we make a big Christmas time purchase, there was just no options this year. We ended up ordering a few things, but found another website that has a larger selection of items
They are beautiful the heavier weight of the cups and saucers makes them seem sturdy. Hopefully my granddaughters with get years of tea parties out of them.y experience. Looking forward to the teacups.
I only purchased these tea bags because we of the large quantity we use, thinking that the lower price was due to volume, not inferior quality.
Dear Elie, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.englishteastore.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better.
Received in short period of time and taste as good as advertised
This process went smoothly and was delivered in a timely fashion
Thanks for having these special jams available in the small size!
Bpught these as gifts for an English themed Christmas.
Arived quickly and expertly packed! The tea is outstanding and the cookies are fresh and delicious. I bought some for my family and the ginger cookies were wiped out in 2 days. I highly recommend this company!
Quick and easy: ordering was easy and the item was delivered on time
I was glad to find a small teapot, but disappointed that you didn't have tea cozies. Otherwise, good selection.
Easy for a first time customer. I found what I wanted rapidly and was pleasantly surprised to find items that I will buy in the future. The price was right!
I thought your store had a lot more products than others I have reviewed, although I was disappointed not to get a tin of treacle. But will order again. I know what some of the products taste like, but I am saving the goodies to share with my son at Christmas time. So I could not give a review yet. So happy I found your store.
Lots of good items and fast check out! Would buy again. Had free shipping too.
I was very happy with the teapot and the service from the company
This is a reorder reduced in quantity because of your drastic pricing increase.
I have already voiced my outrage and stated that this will be my last order.
N Steven Fryer
Wareham, Massachusetts
Dear Customer, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I knew exactly what I wanted to order and put the item into the Search window and then had to page thru 20 pages of completely non related products at which point I gave up and ordered a different item. Ridiculous!
Very easy website to order from. Received my order in a timely manner and it was very well packaged.
A-OK with sugar on top, and more than words can tell.
Love this company! Order at least at Christmas! Just sad they are out of what we need.
I found the items I wanted easily and received everything I ordered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!