From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I will never drink American tea again. Fast shipping and a quality product.
Wonderful. I have have ordered every Christmas. Love the items. My in-laws were from Liverpool. They introduced to many of your items. Thanks
Thank you for my favorite tea! Please offer more coupons for lower prices. I used to buy 8lbs for what I for 3
GREAT PRODUCTS, EXCELLENT SHIPPING OPTIONS, FRESH TEAS AND OTHER FUN THINGS TO TRY, LOVE THIS STORE!
Extensive selections with good descriptions & site has top notch performance; reasonable pricing with regular sales. ETS might encourage their customers to leave more reviews... I'm a little skeptical of 5 star reviews where only three customers have contributed.
I love the great information you provide in the tea descriptions. You make shopping educational and fun!
I have ordered before. Easy to order, great descriptions and pictures of products. Orders come quickly. Love the products!
Great website! Easy to choose items. This is the best Peach tea ever! Natural flavor, no nasty aftertaste. Makes fantastic iced tea!
Excellent flavor choices. So many to pick from. Website easy to navigate.
I love this with the bit of orange in it. I have them every morning with my tea.
Very pleased with the quality of my teapots. Some of them was broken, but very easy to get a replacement.
Great price, great quality. I will be purchasing more of these
This is my first order, so I will see what the recipients have to say when they receive this for Christmas.
The items are to be a gift, so I cannot rate their quality.
I was looking for a special tea cup to add to my sister's collection and found the perfect one here.
Has a great selection of goods. Prices good. Tea, tea wear, foods, fast delivery.
Got exactly what I asked for very promptly. I will be back
Loose leaf Tea and I got a Cobalt Betty teapot. I wanted to see if it made the tea taste better or made it a better experience to making it. I love my new Cobalt Betty, I make one pot every day now so I need to order more tea now.
Easy ordering!
Quick delivery!
Very yummy tea ~ Love it!
Enjoy these cookies so much. Glad I was able to find this company.
Every year we make a big Christmas time purchase, there was just no options this year. We ended up ordering a few things, but found another website that has a larger selection of items
They are beautiful the heavier weight of the cups and saucers makes them seem sturdy. Hopefully my granddaughters with get years of tea parties out of them.y experience. Looking forward to the teacups.
I only purchased these tea bags because we of the large quantity we use, thinking that the lower price was due to volume, not inferior quality.
Dear Elie, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.englishteastore.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!