From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Attractive prices, great range of products, easy to check out and efficient shipping!
I have been looking forever for a variety of my favorite jams. So happy with my shopping experience
Ordered little jams; teas and cookies. All are excellent!
I rated my transaction as a 5 based on the shopping experience: wide selection, good value, and good communication as to the status of my order.
Easy to find what I was looking for. So far everything has been wonderful.
Very difficult to find colors available for 6 c amsterdam tea pot. Had to go back and forth to find colors and pricing. Very very annoying. Also you no longer carry tea cozies.
I received all the items with no damage particularly since there was a teapot included. The service was prompt and delivery swift
Found everything I needed. I lover the cadbury candies.
The site had great prices on hard to get items. After order, delivery came very quickly. Will definitely use again as this was my first experience with it.
I could not have had a better shopping. The site is so easy to navigate.
Daniel quickly gave me a link to click on. I thank him.
The selection of items is great and the items came packaged securely.
Easy website to use, hoping my purchase arrives as estimated.
Excellent service, great products, just what I was looking for!
I ordered tea, biscuits and crackers. The shipping box was a combination of cardboard pieces taped together (never seen this before), therefore the box was crushed in places. The biscuits were broken, the cracker box was caved in, but crackers were ok. Tea was Ok.
Dear Anne, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I will never drink American tea again. Fast shipping and a quality product.
Wonderful. I have have ordered every Christmas. Love the items. My in-laws were from Liverpool. They introduced to many of your items. Thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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