From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I'm very happy to be able to purchase tea from this store. I love visiting the actual tea room when able.
Just browsing the internet looking for made in England tea when I found your website. I hope to have a long term relationship with your company.
Great website! On time delivery. I will order again.
Had to restart checkout. All else good with purchase, but now I keep getting emails from English Tea Store even though I've asked them to stop it.
I received the wrong item. How is a bag put in the box when the order clearly states a TUB of Quality Street, but i receive a BAG of Cadbury chocolate bars?
Dear Lisa, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.englishteastore.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better.
Great teas,enjoy them all.new and pld flavors i and friend will enjoy drinking.thanks ats,love all your teas.MERRY CHRISTMAS to all at ets
I've been ordering from English Tea Store for several years, and -- once again -- they did not disappoint! This time, only a couple of the items are for me; the rest are gifts and stocking stuffers for others.
I got Lime and Orange honey sticks for hubby and me; it's a nice way to add a sweet little pop of flavor to a cup of tea. The shortbread packs are for Christmas stockings (ok, maybe a couple of them are for me!), and the "Sarah's Honey" and Indian Chai Scone mix are for friend Sarah who loves to bake...maybe she'll share a scone with me!
My order also arrived quickly and well-packaged. All in all, I am -- once again -- quite pleased with ETS. Thanks!
Easy to shop online. Items delivered on time.original product as displayed.
I ordered and paid but the product was not delivered so can't let you know if it's good or not.
Dear Dennis, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
The shipping charge was unreasonable and was more than the item. This was not indicated on the order information and it gave the impression that there was no shipping charge
Dear Robert, we understand that not offering Free Shipping for your order is frustrating and would like to apologize for this inconvenience. We invite you to review our policies regarding Free Shipping here https://www.englishteastore.com/shippinginfo.html and hope that this addresses your concerns. Thank you for your feedback as we strive to do better and serve our customers promptly.
These are the best "caramels"! Not always easy to find, and often a long wait for delivery from UK, but not from the English Tea Store! Thank you.
I like this site because I am not tech savvy and English tea makes ordering a breeze
Than I can find in my grocery store. My American daughter attended university in Scotland. Before her visits, I always make sure I have Yorkshire Gold on hand.
I find fresh tea here. My daughter likes Yorkshire Gold
Shopping was easy with great directions. Best to know or at least have an idea of what you are looking for. After that, get in the category and have fun looking around!
It was easy to purchase the product and it was shipped quickly. It arrived in good condition and no cookies were broken. They were for a holiday cookie exchange in my genealogy club.
I'm from Ireland and love to find everything l grew up with esp proper BLACK IRISH Tea! Thanks for bring me a little bit of home :)
Dear Prue, Thank you for your review! We appreciate your kind words and work very hard to deliver our products quickly to our customers. We’d like to invite you to check out more of our product selection here- (https://www.englishteastore.com/teasets.html)
Website functions well, quality of product is always great. Fast processing and fairly quick shipping.
I don't give reviews. Please do not send me emails
Attractive prices, great range of products, easy to check out and efficient shipping!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!