From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I can't find my family favorites where I live so the English Tea Store came to the rescue. Packaging was outstanding…no breakage.
The loose-leaf teas are great. The cookies and candy were underwhelming. The one big cookie was stale and disappointing.
English Tea Store had just what i was looking for in terms of a ceramic teapot warmer. The price was comparably affordable and my purchase was delivered in a timely manner.
Easy and convenient. Was great to place order and voila it arrived in no time!
Selection of loose tea is very good and is my go to for English products.
Everything came in a timely manner. Packaged well. Only thing would be that I don't think I got a shipping with tracking email
Overall, the experience was easy. The order arrived in a decent amount of time. I appreciate the plain paper packaging that can be recycled. The tea selection was vast.
Easy transaction and site to navigate. Love the selection of teas and cookies to try! Will buy from again in the future! Shipping was quick and well packaged too.
Ordered items weeks ago, still not here, not sure how to rate when nothing has arrived
Dear Jacqueline, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Easy site to navigate, got what I needed at a good price.
So far so good. Unfortunately, the two items I most wanted proved to be out-of-stock and I opted for a refund.
Dear Ken, we apologize that the item you are looking for is out of stock or currently back ordered. We understand that this is very frustrating. Please contact our Customer Service Department at customerservice@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.
Thank you so much for sending my awesome nostalgic childhood Delights and such record time. They are really making the holiday season for my family:-)
Product as described. Quick shipping. Very satisfied with my purchase.
The company acknowledged my order, sent a shipping date to which they complied and shipped my order quickly with tracking.
Everything went smooth. The items were shipped promptly and everything was as described and well packed.
The website was easy to use. My order arrived in a timely manner and was well packaged.
Very happy to find Aunty's Spotted $#*! & Ambrosia Devon Custard. In stock & delivered on time for a Thanksgiving feast.
Easy experience to order some British treats and gifts for my family!
It was quick and easy thank you! I plan to order again.
I'm very happy to be able to purchase tea from this store. I love visiting the actual tea room when able.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the awesome review, Heather! We work hard to meet expectations and we’re happy to hear we hit the mark for you. Have you heard of our Tea of the Month Club? It’s a great way to try a variety of our products for a very low price and we always include a free gift every month! You can check it out here, https://www.englishteastore.com/subscriptions.html.