The company's reputation is mixed, with positive sentiments highlighting the potential benefits of solar energy and a generally knowledgeable staff. Customers appreciate the concept of solar solutions, especially in light of rising utility costs. However, significant concerns arise regarding the customer service approach, particularly around communication, transparency, and responsiveness. Many reviews express frustration with the initial qualification process, perceived delays in service, and inadequate support for specific living situations, such as those in trailer parks or condos. Overall, while there is optimism about solar energy, the company needs to enhance its customer engagement and clarify its processes to improve satisfaction.
This summary is generated by AI, based on text from customer reviews
I would love to have solar energy installed in my house
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Phone call came in while still on your site. Not very informative
No comment at this time. Haven't experienced anything yet.
Haven't been in contact with anyone yet, just filled out the application
No breakdowns, low monthly power bills, my small unit powers water heater.