The company's reputation is mixed, with positive sentiments highlighting the potential benefits of solar energy and a generally knowledgeable staff. Customers appreciate the concept of solar solutions, especially in light of rising utility costs. However, significant concerns arise regarding the customer service approach, particularly around communication, transparency, and responsiveness. Many reviews express frustration with the initial qualification process, perceived delays in service, and inadequate support for specific living situations, such as those in trailer parks or condos. Overall, while there is optimism about solar energy, the company needs to enhance its customer engagement and clarify its processes to improve satisfaction.
This summary is generated by AI, based on text from customer reviews
When will I expect to see a contractor? Who can I contact in Mass Gov. For more information on the disscount?
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Our bill is 400 dollar payment monthly, we are close to being unable to pay on time,
Good so far and looking forward to it being better than what it is so far
It is an excellent offer that helps to reduce expenses and save funds for other important expenses.
Does not get to a quote without going through a lot of hoops, just get to the damn quote
All I want is a text message quote. I don't want to speak to anyone.
I need a better monthly payment. I hardly use the appliances that consume much energy. Therefore I expect to pay much less
Tired of paying electric bill because it's too high and then I got to pay the whole bill by myself and don't have enough money
I can't rate it yet because I've inputted my information I guess I need to wait until someone contacts me.
Leads to the same solar providers.wanting a perfect credit score and 30,000$ for some panels that do not offer storage.
I'm still Leary about the cost. Old saying if it sounds to good to be true then it usually isin't true
I thought this site was to get a reimbursement on solar panels already installed before the state started giving help.
Bait and switch. Not the first time you have heard this, obviously.
It was fine, but I don't like giving out my phone number to strangers online.
Informative and interesting while serving a useful purpose
So far it has been user friendly but I don't have a quote yet.I look forward to more information. I am very interested if it is affordable.
I think it's a good idea to reduce the cost of energy by use of solar panels
I don't want anyone to call me on the phone. Email is fine but no calls.
I really haven't had any experience with your company. Maybe in the future we can get some of that.