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EliteSinglesReviews 556

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EliteSingles Reviews Summary

The company faces significant criticism regarding its dating service, with numerous customers expressing dissatisfaction over the prevalence of fake profiles and scams. Many users report that the matching algorithm fails to align with their preferences, leading to irrelevant connections. Additionally, complaints about poor customer service and inflexible cancellation policies are common, with users feeling trapped by their subscriptions. While some reviews acknowledge initial positive experiences, the overwhelming sentiment reflects frustration and a sense of being misled, indicating a need for improved transparency and user safety measures to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
220
value
230
quality
228
This company does not typically respond to reviews
Colorado
2 reviews
14 helpful votes
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This site is terrible, way over priced for the service you receive. Can't delete people the same one's just keep popping up and popping up! I said no to one type of women, but they keep popping up everywhere! Customer service is NON-EXISTENT! It sucks and like many others have said, no refunds! There are so many scammers on here more than on MATCH!

WE SHOULD FILE A CLASS ACTION LAWSUIT AGAINST THIS SITE, FALSE ADVERTISEMENT! There is nothing ellite about the women on here!

Date of experience: October 10, 2020
Maine
1 review
7 helpful votes
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Elite and its sister company Silver Singles are terrible dating services. They totally disregard your screening criteria and send inappropriate matches. But worse, their security software is non-existent. I not only receive fraudulent messages, my account has been hacked so that someone is sending fraudulent messages to my matches. This ruins my credibility and image.

Date of experience: October 9, 2020
Washington
1 review
13 helpful votes
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RIPOFF ALERT!
October 8, 2020

I joined this site because I was looking for educated professionals like me. The app promises you many matches according to what you asked for. The matches I got didn't have a photo nor descriptions. On top, this men, were far away from me. Most of the men were grandpas 60 to 85 years old and predator looking. I felt violated in there. This people are thieves and the app should be removed from the App store. I cancelled it.

Date of experience: October 8, 2020
Canada
1 review
0 helpful votes
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DONT SIGN UP
October 5, 2020

This is the worst dating website. In 6 days I had 5 matches. When I asked to be refunded they said no I had to cancel with in 3 days. 3 days is not long enough to give it a fair shot.

Date of experience: October 5, 2020
California
1 review
1 helpful vote
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Lower Expectations
September 20, 2020

Not the best site out there and certainly NOT worth the money. With such a higher cost associated with it I didn't expect the search results have far less options than other sites including ALL the free sites. Not many selections and the app does not work often. I downloaded the app several times and I still could not log. I did not renew my subscription within the first two hours of joining. Selections are limited as well, probably because of the high cost per month. Totally disappointed. If you are willing to pay please consider the more established online dating sties like EH and Match.

Date of experience: September 20, 2020
Texas
1 review
3 helpful votes
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Elite singles review
September 18, 2020

I have yet to speak with any potential chat partner. My criteria has not even been considered. Why do it. Very disappointed.

Date of experience: September 18, 2020
South Africa
1 review
0 helpful votes
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POOREST SERVICE EVER
September 10, 2020

99 percent Matches contradictted preferences. Requested partial refund none received. Emails blocked

Date of experience: September 10, 2020
Texas
1 review
1 helpful vote
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Utterly Terrible
September 10, 2020

This is so bad in many ways, I don't even know where to start. First off, I am not sure how they match people, but none of my "matches" have been been in accordance with my preferences, from age, to gender, to distance, etc. What is the point of asking for your preferences if your suggestions are going to be entirely random? Second, the number of my "matches" has been very small (interesting for a site that clams that they have millions of users). To be specific, I've been on this site for 3 months and have received a total of 12 matches - what a joke! Third, my profile constantly shows that its "in review". After 3 months? They claim that it takes 24 hours to review. And then to top it off, there is no customer service to contact about this or any other issues. I've never posted a bad review about anything in my life, but I just could not keep quiet about this scam. I am honestly contemplating if I should contact a better business bureau.

Date of experience: September 10, 2020
Florida
1 review
7 helpful votes
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Terrible match algorithm
September 6, 2020

They claim to have tens of thousands of new members a week. I keep seeing the same matches every day for the past month since I joined. I wrote to several women but they were all over the USA. I'm in FL. I wish that I did not join. I'm thinking of waiting until covid-19 is solved and making a personal resume. I'll hand them to women on the beach in Hollywood, FL and I expect better results.

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Date of experience: September 6, 2020
Pennsylvania
1 review
23 helpful votes
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Elite Singles is Horrible
September 5, 2020

I signed up- and met one person, who turned out to not be a match. They had very few people in my area and even fewer people of color. I was not impressed. Many of the folks on the site are- I hate to say it- but they are ugly. After the second day- I got zero matches. ANd it was very hard to stop the auto-renew. I had to call my credit card company and tell them not to pay. I even tried to call elite singles- and could not reach anyone. They are horrible. Stay awat,

Date of experience: September 5, 2020
Alabama
2 reviews
11 helpful votes
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I specifically stated I was looking for a woman between 62 and 68 within 100 miles of my home. I got no matches! Not one! I live within 100 miles of Atlanta, Chattanooga and Birmingham with total metro populations of over 7.5 million people. The only reason I give the site 2 stars is because when I complained by phone within 2 days directly to the parent company, Sparks Networks at their Dover, Delaware number which I found on the BBB website they immediately understood why I was dissatisfied and I got a refund to my Paypal account two days later so I'll give them that.

Date of experience: September 3, 2020
Florida
2 reviews
0 helpful votes
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1) Pricey so if you feel you must, hold out as they keep sending you lower price options to join. Once you do you feel ripped off.
2)The tools you normally see on dating sights - not here. Cannot block scammers or delete profile you are not interested in from the lists you are left with to navigate people you want to talk to.
3a) Matching what a joke - they throw every profile at you. What is funny is they score the match, I get matches that are let's say is an 80 (sounds good right) then you get ones that are 150 (what scale are they using? Metric?
3b) Distance for matching starts at 50 miles and you cannot make that lower. This is horrible, you cant sort by closest so it is all random - talk about a waste of time for searching.
4) apparently the web app must be different, got so many messages saying they could not see photo or age.
5) Their free version is designed to get you to think they have lots of matches - don't fall for it. They have a great marketing team that makes it seem like a great product - nope.

Date of experience: September 3, 2020
Maryland
1 review
0 helpful votes
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You notice that this company spends a lot of many advertising and the reviews you see are mainly good on most of the dating sites which promote EliteSingles. This is the worst dating site ever. First you spend a lot of time going through a list of questions about who you are looking for so you can be match to your perfect mate. Once you finish they match you with the total opposite. If you put tall, they will match you with short. If you say, established career, you won't get it. Additionally, I think the pool of people in the US is limited so there would be weeks without a new match. Then they tell you to expand your search criteria. This was really the worst dating site I have been on and I have been on a few over the last year. Please don't waste your money, on top of it all Customer Service is non-existent.

Date of experience: September 2, 2020
Pennsylvania
1 review
0 helpful votes
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Link to "contact customer care" is missing, one link just sends you around in a loop. Profile edits not approved, only marked "in review" for weeks.

Date of experience: August 25, 2020
California
1 review
0 helpful votes
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Scammers
August 19, 2020

I have had 43 scammers and over 100 fake profiles sent to me none of them respond. I would never spend the money again on this site.

Date of experience: August 19, 2020
Canada
2 reviews
0 helpful votes
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I joined Elite Singles based on the fact that they were for professional and educated singles. It was way more expensive than any other dating sites that I had tried, but I decided to take the risk believing that their fancy algorithm and professional and educated group of subscribers would be better. The first challenge I had was that my profile went live without being approved so there was no picture and half the information was missing. Then they rejected my occupation. I am a certified Reiki Practitioner and I have my own Practice. I am proud of my occupation and the services that I offer in my community. Using the app, I couldn't get an email or any online access to customer services. When I canceled the auto renewal of my subscription I got an email and then raised the challenges that I had experienced and was told by the customer services agent that I should choose an occupation from the drop down list - which doesn't have Reiki at all. The emails went up and down, but essentially they recommended that I just put any occupation that is on the drop down list on my profile. Unethical and zero integrity. Not to mention the precocious demeanour of the subscribers - but I can't hold Elite Singles responsible for the rudeness of it's subscribers. If you are looking for natural and interesting and kind human connection then Elite Singles must be avoided. It is quite frankly the worst dating site. Tinder is better than Elite Singles.

Date of experience: August 13, 2020
Nevada
3 reviews
25 helpful votes
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I've had this worthless dating site for a little over two months. I send customer service at least three scammers every week that are fishing for email and phone numbers through fake profiles. Do you remember the white haired elderly Mother of Joe Pesci in the movie GOODFELLAS? Well, that's the standard Member this farce of a site sends me as my matches. I know I'm not Brad Pitt, But I'm not Rodney Dangerfield either! The site doesn't deserve Anything but a 1! Its pathetic. The other defect is how they take 3-5 days to approve Profile changes or picture edits. That is insane!

Date of experience: August 8, 2020
Colorado
1 review
28 helpful votes
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I am sent 10 matches per day, but most of them do not have a photo (as a woman I would never consider those) and the rest are way out of my desired 50-mile radius (usually not even in my state). Last week I got FOUR emails from EliteSingles that men who were corresponding with me were scammers. A waste of time and money. (You can cancel your membership but cannot get your money back.)

Date of experience: August 6, 2020
Ireland
1 review
10 helpful votes
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I joined Elite Singles end of 2018 for a few months. I cancelled it and received no further emails only generic emails offering reduced membership. However, 03 July 2020 £227.70 was taken from my account by Elite Singles. According to Elite Singles I never cancelled and need to cancel 7 days before renewal?!. I have since discovered I am not alone.

Date of experience: August 5, 2020
GB
1 review
0 helpful votes
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Very disappointed
August 5, 2020

What a disappointment... After coming from sites like Zoosk, Tinder and Bumble, I decided to join what was supposed to be a ‘proper' dating site. Well... the matches they send are WHOLEY inappropriate as they match you with people hundreds of miles away! Nobody messages and it is the most boring site I have ever joined. And I'm only two weeks into a minimum membership of 3 mths.
Will go back to the other sites because at least there is some active members and active activity on them! Desperate for my money back! DONT WASTE YOUR TOME AND MONEY!

Date of experience: August 5, 2020

About the Business

EliteSingles.com dating? Join one of the best online dating sites for single professionals. Meet smart, single men and women in your city!


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