Elite Appliance

I am very impressed with every aspect of my purchase from Eliteappliances. The product was accurately represented and the cost was the best I found on the internet. I highly recommend this company based on my overall experience for my purchase. I had an issue with the product, contacted Customer Services and the problem was quickly resolved. The personnel in purchasing, and customer services were very friendly, helpful and professional.

Adam at Elite was awesome to work with and would recommend. This product was new in box and was disappointed because fan won't shut off, did not come with brass burners, wok ring or trivet that was described in product information. Adam could not have known that and he was very helpful and easy to work with. Delivery times and everything Eliite and Adam could control was done as described. I have already given several friends and family Adam's phone number.

The order experience was fine. Eliteappliance contacted me before they shipped it to tell me the trucking company would contact me for arranging the delivery. They gave me a tracking number when it shipped.
I was tracking the shipment and saw that it had arrived at the trucking company's warehouse. After I had not heard from them for a few days, I called them. They explained that they had not called because they did not have a phone number. They did not have my address either. The paperwork they gave me when they made the delivery had my name on all three lines of the address field but not even my city!
Once I gave them my address and phone number, the delivery process was great. I live at the end of a long winding driveway and they did not have a small enough trailer to get to my house. But the driver helped me load it in my truck and offered to come to my house to help get it out of my truck.

This is my 3rd microwave in 2 years. Not sure why the microwave number lights don't show so you don't know what time it is on the clock or how much time you put on the microwave for reheating, etc. Each microwave has had similar issues so the Kitchenaide does not have my vote of confidence...but I am very tempted to remove all of my Kitchenaide products for something better.

The same with my sub zero Kitchenaide refrigerator as I believe something is wrong with the coolant device within the fridge. Therefore my confidence with Kitchenaide products is not well received.

Overall pretty good experience and a good price on the fridge. Delivery came three days later than originally quoted. It was going to be Friday, then Tuesday, which I took off from work, and then Wednesday. Which I also took off and delivery between 9-1 came at 3. But when I called Elite appliance they were very helpful with looking into when the delivery would arrive. While packaging looked ok, the top right rear corner of the fridge is dented in. The inside, while advertised as like new, has greasy fingerprint marks all around the interior edges, perhaps from workers removing it from the showroom install. The shelves were held in place with bubble wrap which did not work very well and a couple fell into diagonal positions in the fridge and left gouge marks on the interior cavity. Water was found in the freezer drawers. One freezer shelf corner pad is missing. I haven't been through the remaining parts to see if anything else is missing. For the money, I think the issues are ok, but I'm hoping the greasy fingerprints come off the plastic interior and that the dent will not be an issue once the fridge is installed. Also have yet to plug it in to see if it works.