Elite Appliance

From ordering to getting it... just smooth sailing

You guys did a great job in having my order ready and tried to load it into my car...
Your warehouse staff was very courteous and even that they knew it would not fit, tried.

You went ahead and delivered it to me next day.
Perfect, even had it on a delivery truck late that I did not have to take off from work

Best customer service
Bernd

Jordan was exceptional! Prior to working with Jordan my experience with purchasing appliances had been overwhelming and scary. However, he answered all of my questions and helped me to make what I think are some wise investments.

The guy who manages the shipping was also super helpful!

We are in Indianapolis and I was originally nervous about what condition it would be in after being shipped from Texas, but it was perfect! Process was very smooth and the beverage fridge arrived as ordered. Shipping was pretty quick. Price was great - saved a few hundred dollars over what we had been quoted for the same fridge here in Indy.

The new refrigerator was delivered two weeks ago and doesn't work. It has been a nightmare trying to get things resolved with your company and Kitchenaid. I will never use your company or buy Kitchenaid again. When you pay $7500 for a new fridge in the box, it should work. Sorry, just common sense and a normal expectation!

Site searches are easy and quick. Prices are good. I purchased an ice maker. I like that you offer factory installed drain pumps prior to shipping. I'd like to see when I could expect delivery at or before purchase.

We recently built a custom home and most of the kitchen appliances were sourced through Elite. I was finally able to purchase the commercial look of stainless steel appliances for the kitchen. Our sales tech was very helpful with product selection and assisting with technical questions on the specified products we chose. All items were delivered on time and undamaged. Everything looks and works great!

I paid for a part I did not need, I was told I needed another part that was not the problem, the person you call to discuss the problem with is very disrespectful. Awful service.

The Miele Futura Dimensions dishwasher that I ordered arrived without a key part: the front door handle bar. I have been trying for months to get Elite Appliance to ship this missing part to me.

Jelle Kylstra
Tel *******780 or *******125 (m)

Horrible service! Paid one price for item, got call back a few days later to pay more on the top of what already was paid otherwise my range wont be delivered! Never will step a foot in this store again and wont recommend to anyone in real estate community!

Jeff was a great sales rep, no problems there.
My builder told me the delivery guys missed several appointments. When they did finally show they 2 huge gouges in the hardwood floor and left without putting the feet on the range. Unimpressed with that to say the least.

Shopping and buying and customer service were helpful. Paid for expedited delivery and didn't receive order until 6/12. Had at least 8 phone calls with elite and shippers to track down products and secure a delivery date. Original estimate from my local warehouse once they received on 6/7 was 3 weeks for delivery. Very frustrating.

Ordered a stove and hood. Good price for both. Shipped quickly but stove was to have been converted from propane to natural gas prior to shipment. Sales associate immediately notified me of error and together we worked out a plan to resolve it by having local service tech do conversion; paid by Elite. So prompt, professional resolution of issue.

The equipment was poorly packaged and came damaged. I reached out to customer service to return the product. After numerous phone calls and hassles, they agreed to take it back and that a shipping company will pick up the fridge. It's now two weeks and the fridge is still sitting in my garage. This company has very poor customer service and doesn't communicate well. I will be posting this terrible experience on the internet.

Purchased a dual fuel stove and it shipped in very timely. 4 states away and arrived in 3 days. The top vent was damaged, I notified them immediately and I was surprised to receive the replacement within 5 days. Great Job! Long term customer for sure.

Elite Appliance has taken special care of my client's needs and made every effort to provide exceptional service and competitive pricing.

They have preformed at a top level in every area of responsibility.

We look forward to doing business with Elite Appliance on a regular basis.

This company is terrible buyer beware! I bought a 48" viking range and when it was delivered it was the wrong model and it very poor condition. Company promised to correct their mistake and replace damaged parts instead of swapping for what I purchased as they had already sold the one I picked out to someone else. After 14 months of back and forth with the company to get the parts I still do not have what they promised.

Site was easy to navigate. Called in to place order to verify the product and spoke with Adam. He was very helpful and resourceful. I am a custom home builder and will be using your company going forward.