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ElevateStyles generally enjoys a positive reputation among customers for its fast shipping, wide selection of products, and competitive pricing. Many users appreciate the quality of the wigs and the efficient customer service experienced during the ordering process. However, significant concerns arise regarding product quality inconsistencies, delayed shipping, and a problematic return policy that includes restocking fees and lack of responsiveness to customer inquiries. Overall, while customer satisfaction is evident, the company faces challenges in addressing complaints and maintaining consistent quality, which could impact long-term loyalty.
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The wigs I've ordered was just what I expected. I got a lot of compliments.
I love the 2 wigs I purchased from the site and got so many compliments on them
This wig is bomb! It looks so realistic and it is comfortable.
Delivery was very fast... an d I live in Europe.
Received Products as seen on the website and the youtube reviews that were of great help
Got my wigs in 2 days. Order was correct. Would absolutely order from the site again.
Everything was OK so far. First time buying from the site. Searching for certain styles was a little difficult but not too bad. Received order on time but one wig was not the same as on the site or packaging. Contacted them just a few hours ago. Have yet to hear back.
Very happy with the quality of the product. Cheap and it didn't take long at all to ship!
I have ordered before and loved everything. This last order, I ordered two wigs and one arrived very very very damaged. I called customer service and the representative asked me why did I wait 2 days to call... ummm.
The representative told me to take a picture and send to *******@elevatestyles.com and someone would contact me. No one has as of yet.
Terrible. A so-called Hair Republic Tru Wig Lace Front Wig LF-Twist Small 26" - Colors: 1B arrived with big sections un-braided but instead had matted straight hair. No way in the world would I be seen dead in this contraption: if the wind blew up those twists you would look insane. Customer service claim not to be able to see this in the photographs I sent. Hmmm. I am not bothering to return it because of the restocking (20%) fee, shipping cost to return AND the shipping cost that they would add for sending it to me "free" in the first place. Just not worth the hassle... which is exactly their intent. However, I will review on social media to spread the word. The unit I received was the poorest quality wig I have ever seen. Ignore ElevateStyles statement of quality on their website. It's BS.
Dont take days to say you dont have a product or certain color. Dont display it when the person makes a purchase than finds out the color will take longer theyve chosen so you give them another option.
My shipment was super quick! I am very please with the service. As far as the actually wig i love it as well saw a Youtube video & immediately had to have it.
The wig is nothing like the picture. No curl pattern and the style looks nothing like the website picture. Delivery was fast. I would really like to return for a refund.
I ordered packs of the "Zury Kid's Crochet Braid KIDS SENEGALESE 9inch" crochet braids. These synthetic look very realistic, like African American textured hair that's put in a Senegalese twist, and the ends seem secure to where the braid won't unravel easily. What I especially like about these braids is that they're short, only 9 inches. It's VERY hard to find crochet braids in a shorter length, so I'mreally glad I found these on the Elevate Styles website. I'd like to ask, Elevate Styles... would you see if you can find a similar crochet braid like this one in a 4/30 type color? I'm ESPECIALLY looking for something that's #4 at the "root" that then turns into #30 a few inches down on the braid. If there's any way you can find something like this... 9inches or shorter, I'd order it in a HEARTBEAT. Thanks!
Hair is soft and nice. Glad I received this order. I ordered this earlier this year and never received it.
ElevateStyles was convenient, prompt, and welcoming experience.
Thank You and look forward to doing business again.
The hair came in time. The lace is so strong. The hair is exactly like the picture even better, defintaely ordering from here again. I'm so pleased.
My first experience ordering when calling to update address the Asian man on the phone is super rude. Trust I get that our questions as customers may be redundant but we are why you are in business! Plus it was my first time ordering on your site so I was not aware of everything such as were to locate my order number.
The service, itself, was perfect. I placed my order and they got back to me immediately to let me know it was unavailable. They offered me options and promptly refunded my money. Great service. I only wish they had more products.
Got exactly what I paid for! Loving the micro locs crochet hair! Received the hair before the date I was supposed to as well.
Fast shipping, low shipping cost, product was exactly like the picture, definitely got my money's worth. Overall, I'm very happy!
Answer: Dont use this company unless you live in the us it will forever be IN TRANSIT
Answer: Hello Shay, When you receive your order make sure that you try the wig on with a wig cap and leave the tags and lace on it. Also make sure you know how to put the wig back with all the same packing materials that way you can return it if you don't like it. There are wig shampoos and wig conditioners out there that can help to maintain the wigs longevity. Happy shopping!
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