Element SkateboardsReviews 2

They don't tell you it's shipped from the US to Canada once a week in a single shipment. They state 2 bus days to ship out but that's after it gets to Canada. They adjust dates as they go when called out when things do not arrive on time. They assure you it will arrive on time even after the delivery date has passed. They are pathological liars.

They never apologize for missing dates or providing poor customer service. You can ask direct questions and it's all spin and deflection in response.

They just don't care.

I will never buy from them again.

All over the website, they advertise "Free Returns" however they do not provide return shipping labels AND they charge restocking fees.

For example, I purchased a $28 XL sweatshirt, which totalled $32.47 at checkout. Three weeks later, when I finally received the shirt, it was a different color and size than ordered. Element told me that they will not provide a return label, so I had to pay the post office $15.39 to return the shirt. If/when the shirt is received, Element will determine if they want to charge me a restocking fee or refund me for the price of the shirt ($28).

In essence, at best I paid $47.86 to try on a shirt.

The claim that returns are free is false advertising and I complained to the BBB.