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Claim Your BusinessEJuiceDirect has a rating of 1.92 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EJuiceDirect most frequently mention customer service problems. EJuiceDirect ranks 15th among Vaporizers sites.
After I ordered from ejuicedirect... I read a lot of negative reviews and was considering cancelling payment. Decided to give them until 5 business days after estimated delivery date. Got everything on time, tho. Just keep in mind, there's a lot of laws that prevent some states and carrier services from delivering vape items.
They customer service is 100% incompetent, shipping it garbage. Made an order on the 28th of July, there site at shipping says 5 to 15 days shipping. I'm at day 14 and there now telling me it's business days. And I'm only on day 10. Never had an issue in the past and never had to ask them where my product is until now. There prices are B. S. they up charge you with mti state taxes and bottle charges of 2 dollars per when they only cost 50 cents. Never ever again.
They customer service is 100% incompetent, shipping it garbage. Made an order on the 28th of July, there site at shipping says 5 to 15 days shipping. I'm at day 14 and there now telling me it's business days. And I'm only on day 10. Never had an issue in the past and never had to ask them where my product is until now. There prices are B. S. they up charge you with mti state taxes and bottle charges of 2 dollars per when they only cost 50 cents. Never ever again.
Tip for consumers:
Do not purchase from them unless your willing to wait a month
Unfortunately zero stars is not an option. This business is a scam. Once your order is shipped they will email you a tracking number and on the day your order is supposed to arrive, they will add another day to the delivery date. If it's a Friday, they will add 2 more days. So each day you think you will get it, it changes to tomorrow. They do not provide a refund when you complain so I suggest you file a claim with your bank.
Tip for consumers:
Do not use this site
Products used:
Never received any products to use
This company has ridiculous customer service and is very unprofessional. I ordered from them during the pandemic and my order took 3 weeks to get to me. I emailed them numerous times without a response. I gave them the benefit of the doubt since it was the pandemic and I ordered from them again over 3 weeks ago. I have still not received my juice and I get no replies to my emails. (It's been over 3 weeks since I placed my order) They do not provide you with a tracking number that actually works. I have ordered from numerous e-juice companies and have never had any issues. I always get anything I order within a week or less. I urge people not to order from this company. I'm not sure what they have going on there but they definitely don't care about their customers.
Tip for consumers:
If you want your order and a timely manner, do not order from this company. I've had to go spend money to purchase the things that were on my order just so I could have it.
Products used:
I ended up ordering from another company and have already received my order
Do not order from this Company! They take your money and Never Deliver a Product! They say your order is Secure with Route but Route can't help if they don't receive a Shipping Number! Now I'm out $116 and the customer service number is disconnected and they do not respond to emails! Please Don't waste your money! I've Contacted the Better Business Bureau and they opened a case so Hopefully They will Shut Down these Scammers!
Tip for consumers:
That they are scammers!
Products used:
I didn't receive any Product! They just took my money!
After I ordered from ejuicedirect... I read a lot of negative reviews and was considering cancelling payment. Decided to give them until 5 business days after estimated delivery date. Got everything on time, tho. Just keep in mind, there's a lot of laws that prevent some states and carrier services from delivering vape items.
Tip for consumers:
Be patient...they want you to get your order but new laws make it difficult.
Products used:
Vape products
Older reviews are positive because EJuice used to ship usps. New law and usps no longer handles vape products, EJuice now uses OLX and they are incapable of delivering a package. Zero stars is not an option. Once your order is shipped they will email you a tracking number and on the day your order is supposed to arrive, they will add another day to the delivery date. If it's a Friday, they will add 2 more days. So each day you think you will get it, it changes to tomorrow. They do not provide a refund when you complain. I am out 119.75 cents, going to see if my bank can help get the money back. It has been 4 weeks and still they keep updating the arrival date to the next day. OLX is a joke for shipping and any company that uses them is a joke. Find a company that ships fed ex or ups and it is a safe bet. Ignore any positive review as the new shipping took place November 2021. Any review after this date will be zero stars.
Tip for consumers:
Do not use this site!
Products used:
Vape juice was ordered and never arrived….
This company will take your money and not deliver your pkg. Customer service is horrible, constantly giving one excuse after another. Wish I didn't have to leave any stars because they don't deserve even 1 star.
Tip for consumers:
DO NOT purchase from them.
Products used:
I never received my pkg contain e juice.
I place my order on 11/27/21. No delivery and they have $795.22 from me. There is no phone number, only chat and email and all you will get back are stock letters. Do NOT BUY ANYTHING FROM THIS VENDOR EJUICEDIRECT.COM.
Please I need my money back I'm not interested in your package I have no more cash to spent You all are bunch of scammers I just place an order with (ganja-estates.com) and its was successful and I got exactly what I order I prefer spending my my whole cash with em I recommend (ganja-estates.com) for their loyalty and trust thanks
Tip for consumers:
Please I need my money back I'm not interested in your package I have no more cash to spent You all are bunch of scammers I just place an order with (ganja-estates.com) and its was successful and I got exactly what I order I prefer spending my my whole cash with em I recommend (ganja-estates.com) for their loyalty and trust thanks
Ordered 12mg ejuice by Pinup Vapors. It never arrived. I contacted company via their page which had the order with tracking number on my account. Upon emailing the company they had no record of that tracking number? Website removed having issues same day? I emailed company today and website is down or removed this evening? I submitted a fraud claim with my bank.
Tip for consumers:
Don't buy.
Products used:
12mg ejuice Pinup Vapors. Not only did I not receive the product, per email company had no record of the tracking info provided by them and website is removed by evening? Either ejuice direct is a scam or someone hijacked their page?
I'm out $55 because eJuiceDirect must have mislabeled my order. So it just keeps bouncing from one USPS location to another. USPS won't refund it because they claim it's not missing, just being processed. EJuiceDirect claims they are no longer liable once they put it in the mail on 11/14/23.
EDITED: after posting this, EJuiceDirect contacted me and sent a replacement order. But it shouldn't have been that difficult to get their assistance, so I will not order from them again and do not recommend them.
Their shipping cost on a small bottle is outrageous. They will not refund you when their site leads you to the wrong e juice. And their customer service is horrible. Prices are gross. Their taking advantage of nicotine addiction bad, you can clearly see this in their prices.
Tip for consumers:
The email they sent me pissed me off. Highly annoying when they basically say nope cant help you, With a nice have a nice day comment at the bottom. Never buying from this place again. websites full of upsell bull$#*!. Reminds me of an android app.
Products used:
They sent me the wrong item. Threw it in the garbage since they dont refund or allow you to swap.
Do not buy from them! They say your order was shipped and in fact it never was! No contact number all you have is a email! Which is just lie after lie trying to get your money back! It's a scam! Go directly to your bank! It's been over2 months now trying to get my 139$ back! Ridiculous!
Tip for consumers:
Don’t do it
Wish I would had seen the reviews first. This company is a scam and my money is gone. Trust me don't do it better purchase from (ganja-estates.com) the are real and legit.
Tip for consumers:
Wish I would had seen the reviews first. This company is a scam and my money is gone. Trust me don't do it better purchase from (ganja-estates.com) the are real and legit.
Nothing really too special here... The crate for basic stuff or for beginners looking for a deal I definitely was not disappointed
Tip for consumers:
Don't buy alot tell you know you like it
Products used:
3 different tobacco flavored juices
I placed an order and when I place to order it said one price when I looked at my credit card it said a different price I even sent them proof of what the screen said before i paid I called customer service were of no help at all I was told was to cancel the order would not be ordering ever again buyers beware
I've been ordering from this company for around 2 years, and in the past they were fine. My most recent order from them, though, was a DISASTER. What went wrong? Well, the number one problem is the shipper they are now using. As other reviewers have mentioned, the shipper puts one estimated delivery date on their tracking at first, but pushes it back multiple times (for me it has been at least SEVEN times that the date has been pushed back.) When I contacted EJD's customer service, I got a bunch of excuses and no real help. I emailed them again to let them know that I would no longer be buying from them due to the obscenely slow shipping time (the order was placed on 11/26/21, and as of 12/21/21 still hasn't arrived.) So what did they do? They didn't ask me if I wanted to, but unilaterally requested their shipper to RTS (Return to Sender) my package and refunded me. So I waited all that time for nothing- and I NEVER requested a refund, and I did still want that order that I had been waiting for for almost a month. This action feels retaliatory, to be frank. But it has only confirmed to me that it was a good decision for me to NEVER buy from this company ever again.
PHISHING SCAM. My credit card info was stolen directly after ordering from this site.
Don't do it..
I was slightly fearful of ordering ejuice online, but this company has made it easy to love it. Their pricing is amazing and customer service is even better.
Used a couple of these juices with my ego twist and love it fast shipping but bottle was a little hard to open
Waited over two months and never received my order. They leave it up to you to contact the shipping company. Customer support is worthless. I've never seen anything like it. Apparently, all they sell are excuses. I'm not sure how they are still in business. DO NOT DO DO BUSINESS WITH EJUICE DIRECT!
I ordered from this site and they sent tit through Route with weird invalid tracking numbers and some strange never heard of shipping company. Over 2 weeks later the shipper has not delivered and the site says Route is responsible for the lost claim. DO NOT GO NEAR THIS SITE! I don't have my order and I don't have my money! Shipper (not sure still which one - showed a picture of my front door to show they were there - never could find out when they were expected so I could make sure I was home! Ordered from one of the reputable sites - order to delivery - 5 days - valid tracking.
I hate how easy it for this company to not care About their customers. They will send you to hell if you complain about anything
Long time loyal customer. Excellent customer service, your problem is their problem. Always adding new products. Fast, reasonable shipping. Buy with confidence!
They canceled my order because i used a coupon code and ejuice price became too cheap. No refund yet and also i Did not get any response to my letter.
Don't buy from this shop. You are not Guaranteed to get the order.
EJuice Direct is an online discount vape shop offering a big selection of premium Vape Juice, Tanks, Box Mods, Starter Kits and Vape Devices at discount prices!
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