eFlorist UK

It worked a treat service was amazing and flowers were even better would recommend to anyone who needs some flowers

Extremely quick, hassle free service, high quality flowers well packaged so arrived damage free, a great business to order from

Easy to use from first to last. Delivered on your selected date, and beautiful flowers too. 5***** in all aspects

Wonderful service, my sister loves her Xmas Basket. Now in her good books
thank you so much Five stars x

Ordered an upgraded bunch of flowers for a get well present. Arrived on time, and were thoroughly appreciated. Well done!

Order was placed on 2nd November 2021 for delivery on 8th November 2021.
Delivery address is a school. Like the vast majority of schools, it closes at 3pm.
Having ordered well in advance, I was expecting the items to be delivered prior to 3pm.
They were delivered by Yodel at 4:59pm.
It was my wife's Birthday on 8th November 2021 and she works at the school.
I drove to the school as soon as I received delivery confirmation. Not surprisingly, the main reception was closed. I asked staff at another building reception but they had no knowledge.
I returned home. I couldn't contact eflorist due to lack of contact information.
I attempted to contact Yodel but an automated response provided no further information and their web chat was not working.
Therefore, I couldn't establish who or exactly where they were delivered to.
As a result, my wife was handed the items at the school today the day after her Birthday. This order was placed on behalf of our eldest son who works abroad and hasn't returned home for nearly a year so it was important that my wife received these items on her actual Birthday.
The order was placed six days prior to delivery and the delivery address was a school. Very disappointed that the delivery could not have been arranged prior to 3pm.
No reply from email sent to eflorist three days ago.
No customer service whatsoever.
Avoid.

One star given, it would have been zero stars if at all possible.

I am so disappointed with the flowers you have arranged to send to my mother on mothers day.
Not even delivered to the door, but left outside, when my mum was in.
I am so angry. How dare you be this stingy and provide such a poor example of the flowers portrayed.
I am over 200 miles away from my mother and I rely on florists on special occasions.

I had arranged this bouquet well in advance as we had a family funeral on the Friday, up in the Midlands, my mothers brother in law, who lived right across the road from her.

I had sent a beautiful boquet through another supplier on the day of the funeral to my aunt. What must my poor mother think of my delivery off you to her. She can only assume that I did not think as much of her.

How dare you be that poor in your supplies on such a special day of the year to my 75 year old mother. Shame on you.

I would like to think you would rectify this as soon as possible.

YOUR REPLY:
Thank you for getting in touch today, I'm really sorry to hear that you're disappointed with how your flowers were delivered.

I've taken a look at the photo you sent across and it looks like many of the flowers are still in bud, which might help to explain why the bouquet doesn't look as full as the image on our website just yet.

We send our flowers in bud to ensure maximum freshness when they arrive with the recipient, if you follow the care tips provided, your bouquet will bloom within two days.

If after the full 48 hours have passed, the flowers still haven't perked up, please don't hesitate to get back in contact and we can investigate this further with our suppliers.

Thank you.

WORST CUSTOMER SERVICE EVER

I haven't actually seen the flowers but my daughter says they're lovely and arrived on time. Hence the 4 stars! She's happy so I'm happy! Well done.

Without a doubt the best florist in the country will always use them and recommend it to everyone xx

Having made a number if purchase, there has never been a problem. Everything delivered as ordered in excellent condition.

Took ages to get here when they did 2 of the roses were broken, nothing like the photo. Embarrassing

Perfect Valentines Present for the wife. All of the 100 roses came bunched up amazingly and delivered on time.