Was hoping for early afternoon delivery. Grandson wanted to take them to his puppas grave. Arriving between 6 and 8 is far too late. Can't say what they are like as haven't received them.
This a great service im living in ireland and within 24 hours my flowers are delivered i will be recamending your flower shop to every one i mo thanking you Francis Hoare.
I don't know why you're asking me for a review about these flowers... they're not being delivered until 24th December and then I still won't know unless my friend mentions what they were like!
Third time I have used eflorist to deliver hamper of wine but this time they were a day late for a 65th birthday. Major disappointment all round unfortunately. Gift well received otherwise.
ONLY JUST FOUND OUT DUE TO COVID AND ME WORKING LONG AS A CARE MANAGER OF A HOME UNABLE TO VISIT MY 93YEAR OLD MOTHER IN LAW FOR HER BIRTHDAY WE WERE HAVING A CHAT ASKED IF SHE LIKED THE FLOWER SHE SAID NONE CAME
I was informed flower s were delivered 9.10pm my mother is elderly didn't answer door at that time they were left by the bin outside. Wilted by morning very disappointing
What a disgrace. I ordered a large spring bouquet. £31. 00. 10 roses IS NOT A LARGE BOUQUET. And the box they were delivered in was all bashed. I will NEVER ORDER from you again an certainly WILL NOT recommend to anyone WHAT A DISGRACE. Photo attached.
Received lots of marketing emails but NO FLOWERS - no communication as to delay of delivery.
The order was placed 6 days prior to nominated delivery date - acknowledgement of order with correct delivery details and date of delivery received. Follow up email "what happens next" advising courier would send tracking details. No tracking details received, NO FLOWERS delivered. Response from customer services chasing order was automatic email received receipt. WILL NOT USE THIS COMPANY AGAIN
UPDATED - PLEASE READ... IT'S NOT A GOOD OUTCOME
I've ordered before and been very happy with my experience but the flowers I ordered for delivery today were not delivered.
I haven't heard from Yodal about my delivery... they are not the best delivery company in my experience.
Not sure if I'll give them another go.
My flowers did not arrive.
I contacted eflorist and have been getting the same scripted email responses from them!
NOBODY will pick up the phone and talk to me.
I WILL NEVER USE THEM AGAIN AND WOULD DISCOURAGE EVERYONE ONE...
It's easy to do a good job when nothing goes wrong but the true test of customer service is when you need help... in my case that was completely missing..
My review is for your company!
Delivery was excellent next day as paid for,
But delivered with no card, which was ordered, so message got lost
Order number WA*******
Very simple to order, price 10 out of 10, tried another national site and was to much red tape /will use this site without any problem, thanks from malcolm
An easy to read website and so simple to place an order with plenty of information. Thank you. I am sure the flowers will be appreciated by the recipient.
I am humiliated that these were sent to my mother for her 76th birthday.
I ordered a LARGE bouquet - they are tiny and poor quality. I also spent 4.99 on a tacky plastic vase - disgusting. The card id asked for a message arrived ripped, crumbled and thrown in stuck to the flowers that were shoved in the top of the damn flowers. I am so upset and so angry.
NEVER USE THIS COMPANY IF YOU WANT QUALITY OF ANYTHING.
Tesco would have supplied way better flowers and in plentiful.
I am so angry!
Absolutely disgusting service failed to deliver flowers on the requested day and then just said afterwards that they didn't guarantee delivery on the requested day!? What a joke. DO NOT USE THEIR SERVICE
Great quality, top notch customer service and amazing prices. I've bought 3 orders so far and my girl has been happy with all of them. Definitely my go to place for flowers of any ocassion!
Ordered and paid extra for deliver today, as promised, due to a special occasion, however still not seen the order at all, and now being asked for a review for order that we've not even got!
The Flowers were left out in the rain behind a gate not with a neighbour and a few flowers didn't survive. Well done Yodel! Second time no chocolates too!
I was very happy with the black friday discount. When i was pursuying the order i clicked to quicky to continue and i couldnt go back for writing a card for my friend. Please put a button saying, that a card hasnt been filled out or do you really want to continue. Like this i wouldnt have done the mistake. Also i was sad that it couldnt been done later by the staff either. I was happy that they wrote back so soon. In my opinion the flowers amount didnt look like in the picture - less in reality.
Was not happy with delivery or bouquet so small to say I ordered large not worth money for delivery or flowers and given I ordered 4 days prior to delivery would expect them to have been delivered earlier I know you can pay extra for morn delivery but I paid to much for what my receipient received
Sweet service, delivery on date specified was good, would recommend:-) thank you for the great service, loved the way the flowers were arranged and presented
Overview
The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Romsey, HAM, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members