I was not able to get my coupon code to accept and therefor no discount was applied. There were no communications from floors about the delivery. I reached out and finally floors email back saying the order was on its way. It would be nice if the efloors emailed once the order was shipped and if it's delayd so the customer knows the order status.
It took 15 days and many clerical errors with Customs errors to follow the delivery process. If it was me, I would have sent it via USPS in one of those bubble-pack envelopes, instead of an oversized box. The product arrived safe and sound, and because I assumed I would be ready to use this small tool in 2 or 3 weeks, I planned accordingly. Unfortunately UPS had to repeatedly have the package revised by Canada Customs about 6 times. Canada Post could have cleared it in one pass, not 6.
Since its a 'unique use' tool, made in Northern Europe, I doubt there would have been any Federal Duty to charge, but that is probably why UPS had so many contacts with our Canada Customs agency.
Chose a luxury vinyl plank with a lot of contrast and asked for a sample of one dark sample and one light sample from each selection and got two of the same color of each selection. Paid for two sets of 4 different LVP colors and got 2 of each both being the same color. This was a bummer because you can't really gauge what the lightest and darkest colors will be when you actually order the product.
I had to enter shipping/billing information multiple times before the site would accept the order. Following the last correction, the site stated that some information was missing; the order was accepted anyway. Your site would not accept autofill on chrome, requiring a lot of unnecessary retyping. Very frustrating and makes you look bush league
Easy to find on website. Easy ordering. Great Pricing. Estimated shipping date of 5-7 business days was not accurate. I ordered the product on the 10th and received it on the 28th. Other than the shipping estimated time, everything else was great.
Tiles look beautiful. Even more beautiful than the photos online. One small chip on one tile, which Efloors will replace, according to customer service. Very happy with purchase.
I've always have a good experience ordering samples and receiving them. I especially appreciate the $.99 price for the samples. It can add up when you are trying to get the "just right" color!
So far so good- we will see how you do on completing the order-- Thanks -- Order arrived in a very timely manner- no damage that I could find anywhere! All is good right now...Thanks
Excellent. The product was well packaged, secured on the pallet, and the appropriate warning labels for shipper to be aware of. I will buy again. Thank you!
The vinyl plank flooring is a great product. Installed in two bathrooms in our house. Hope this product is as good. I did request more information but have not received an answer.
I had questions about additional components for this flooring, and the gentleman I talked to was very helpful and clear with instructions. Great experience - thank you!
Found what I wanted at good price. Did not have in stock but the manager found flooring and was able to order and ship at no charge. Fabulous customer service.
Flooring was easy, site would not let me order quarter round!?! I wanted to order at same time to save on shipping, but no quote or customer assistance on sunday
Easy to order, and efloors did exactly what they said they would do. Best price, delivered on time. All good! Will recommend efloors to others, and check them out for our next flooring needs.
Quick, easy, and a fantastic price. Such care was taken packaging for delivery! Tile box was wrapped in bubble wrap, boxed, then placed in another box with packing peanuts.
I needed this box of tiles for future use in case my floor gets worn or damaged. I had a hard time finding them in town here. I am very happy now that I have them, thanks!
I just ordered a sample, and they sent 2 fairly large pieces so we could see how they fit together. Nice! Much better than the 5" x 5" sample I was expecting!
I had a little difficulty navigating your order web site- during checkout my cart disappeared and I had to start over with my order. Then I had double of one item. Not sure if it was user error!
The ordering process was easy. Talk to the office on the phone with questions. Flooring arrive in good shape. I have only opened 1 box I assume all will be good.
I just placed my second order. My first order arrived well before expected delivery. I find the site easy to navigate, good prices, great customer service. What's not to like?
Efloors.com has a rating of 3.8 stars from 548 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Efloors.com most frequently mention customer service, free shipping and great price. Efloors.com ranks 162nd among Flooring sites.