• eFile

eFile

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Overview

eFile has a rating of 2 stars from 8 reviews, indicating that most customers are generally dissatisfied with their purchases. eFile ranks 110th among Tax sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    4
  • Quality
    4
See all photos
How would you rate eFile?
Top Positive Review

“Worth it”

Matt A.
2/18/23

Out of all the online websites this one gave the biggest return out of everyone highly recommended I paid a little bit but I gained three times more than their competitors

Top Critical Review

“Didn't need to pay in the end”

Crissa E.
4/19/23

I thought I needed an extension and looked up tax extensions online for my tax place I go to and this place was the first to pop up. I was told I had to pay 34 dollars and after paying I found out I didn't need to pay anything when I called my irs department. I am very upset and I hope for a refund because I was never supposed to pay for anything and I now don't even need an extension because I got my insurance information in on file. I hope they will send a refund if so I will give them 5 stars.

Reviews (8)

Rating

Timeframe

Other

Thumbnail of user joeo602
1 review
0 helpful votes
January 26th, 2023

Sent a screen shot of their charge on their website on my account and they didn't even file it and never responded to my screen shot

Tip for consumers:
Run from them

Products used:
Tax file

Thumbnail of user matta355
1 review
0 helpful votes
February 18th, 2023

Out of all the online websites this one gave the biggest return out of everyone highly recommended I paid a little bit but I gained three times more than their competitors

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherf437
1 review
0 helpful votes
July 1st, 2020

I entered all information correctly and reviewed W2 forms before sending in. After I submitted my taxes, I printed a copy for myself and it had my income at $1. WTF! I had to amend my tax return which was a pain! I DO NOT recommend this company.

Thumbnail of user nathanh406
2 reviews
0 helpful votes
May 20th, 2021

I purchased e-file because I wanted to file electronically. I have a pretty simple tax return but when I went to file it kept kicking it out saying I was missing my adjusted gross income number. The error message suggested that I go online and audit my last year which I did and I got the AGI for my prior year and put it down and it's still kicked it out. It is my opinion that e-file has a issue because even the customer service representative said that they're having lots of problems with the AGI. They are definitely less expensive than the other programs that you can purchase that compete with e-file but in the end you get what you pay for.

Products used:
Hr block

Service
Value
Shipping
Returns
Quality
Thumbnail of user crissae
1 review
0 helpful votes
April 19th, 2023
Verified purchase

I thought I needed an extension and looked up tax extensions online for my tax place I go to and this place was the first to pop up. I was told I had to pay 34 dollars and after paying I found out I didn't need to pay anything when I called my irs department. I am very upset and I hope for a refund because I was never supposed to pay for anything and I now don't even need an extension because I got my insurance information in on file. I hope they will send a refund if so I will give them 5 stars.

Products used:
If I get a full refund I will give an excellent review I am waiting for a response

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikeg311
2 reviews
6 helpful votes
June 6th, 2018

This site is no good. Their service is good but they have no customer service. I used them for 3 years, and this was the last. Last year, and this year, they sent me a promo code saying 50% off prep and filing. This year, when I got my refund, I found they charged me full price. Upon further scrutiny, they got away with it last year. I tried to email them several times and they never responded or refunded what they over charged. This was almost 5 months ago. Just letting everyone know... BUYER BEWARE! NOT A REPUTABLE COMPANY. I hope this helps others.

Thumbnail of user shanag6
2 reviews
10 helpful votes
March 23rd, 2017

Be extra careful filing your taxes online. If you have used E-File in the past, don't confuse it with Efile. I did... and before my taxes were submitted I realized my mistake. They refused to refund my money and stated it is for the preparation of my taxes not for filing them. I call BS!

Thumbnail of user nickw16
4 reviews
6 helpful votes
September 26th, 2022

Its free until its not then you find they charge of any non standard filing, adding uic etc costs money

Tip for consumers:
if beyond 1040 will cost

Service
Value
Shipping
Returns
Quality

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