eFavorMart

The product (silk roses) looked absolutely NOTHING like the picture. I contact them about returns. Operator tells me that I can avoid their 20% restocking fee by making exchange purchase. I specifically asked if the amount of the exchange had to total the same and was told the amount DID NOT MATTER. Made a small purchase and sent the order number back with the return. Still charged 20%. Contact them again and and this time I'm told exchange has to be 50-60% of original amount which they claim is "standard global practice". This is stated nowhere on the site!

I am NOT impressed! I "chatted" the day before to make sure my order was on it's way and they could not confirm. I chatted with a girl who stated I would have the product on Friday. When was not delivered by 4 PM, I called UPS and they stated the order was not shipped The girl on the phone stated there was a label made, but it was not picked up. WHAT! I even paid for expedited shipping. Some how, some where, my order was lost? EFavormart stated it was shipped and UPS had it. On Saturday helpers were coming to my house and we planned to put 275 wedding favors together. I asked if I could pick up the items and Ricky (customer service) stated, "Not on small orders." WHAT? I asked if someone could deliver it- I live 15 minutes away and work around the corner; he said no... The order should be here next Tuesday! Poor customer service. It seems like they do not know what they are doing! Very disappointed!

They do not stand behind their products. Items received were damaged, and this is the response I got from the company:

Dear Customer,

Thank you for contacting us.

We apologize for the inconvenience caused.

Both the plates are not useable at all, if you can use them as is then we are willing to you refund you 30% off the item price of the two plates or we can reship you the plates.

But, if it breaks again in transit then we will not be able to reship or refund.

Please feel free to contact us if you have any additional questions.

Sincerely,

Randy

The items were not packed well the first time, I highly doubt they will be the next. I paid alot of money for this item and not my choice is to find something else! Dont trust them. They subscribe to poor business practices.

I found efavormart online when I was searching for decorations, etc., for my daughter's wedding. That was 10 years ago, and I have been a customer ever since. I have never had a problem with any of the orders that I have placed. The shipping is fast, and the products are just as they have shown them to be. I have a small business and I also have helped decorate for many weddings thru the years. I will gladly continue to order from efavormart!

I bought different silk flowers (roses, lillies and irises) to match my party theme color. I later wanted to reuse the white and red/black giant roses my niece's sweet 16 but the site ran now and my niece's party would have past by the time they could re-stock. But I will definitely be first in line when the new flowers come in. I'm just in-love with the flowers, the flowers look good on photo and I can detach the heads to stick on styrofoam. Price-wise, 4 bunches of their flowers costs the same as 1 bunch of fresh ones.

As a professional lighting designer, I made a $1,500+ purchase through efavormart.com for a Hollywood celebrity client. The lights were advertised as twinkle lights, but upon installation, they were NOT lights that twinkled! In addition, many of the lights I purchased malfunctioned, were not consistent with the proper setting, and just plain gave me the most troublesome time possible. I made numerous trips out to my clients house and spent hours and hours fixing manufacture issues with the lights... I took a HUGE loss with my client solely based upon the malfunctioning of these lights! My clients were greatly disappointed and I was greatly embarrassed. I am 99% sure that I lost my celebrity clients; well known in the industry.

I contacted efavormart.com customer service about the issue and they informed me that they would do nothing for me! I will be filing a lawsuit and contacting many governmental agencies and develop a web site against efavormart.com.