Overview
eDreams has a rating of 4 stars from 11,014 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
It was impossible to contact edreams by phone. It was almost impossible to contact edreams by email and communicate with a real person. Most communication is by robot and no reply email. Had to use BBB to help resolve our problem. I don't recommend this company.
I booked my flight and when I got the confirmation email the dates were wrong. When I contacted them they said that the flight was already confirmed so I'd have to pay to have them changed. Glad I caught it when I did because the dates that I wanted showed only 1 seat left! I had today for the upgraded seat.
I had a good experience. When i wanted to book the flight ticket with original price it took my about 10 minutes to fill all the data required for 4 passengers and at the end of the process the system said the original price expired and if I wanted to proceed i should pay $400 more to buy the ticket. In 10 minutes the price increased so much. Anyway i proceeded and also payed for my seat selection but at the end the system said the seat selection is not available online and only in check in. So they will refund me the money back only for seat selection charge. It could have been better expetience
This is the worst company to deal with. I'm still waiting for a refund for a cancelled flight since December.
They kept telling me that they were waiting on the airlines, but the airlines said they were waiting on them to make the request. I was on the phone the entire morning trying to solve it. It is still not solved.
Just dont log into this website... close the browser if this come up as a suggestion... the website shows a price, at checkout page it shows another price, call centre quotes another price... they dont have a clue...
Rapido y eficaz, necesitaba un vuelo asequible y me ayudo a obtenerlo
In general, it was easy booking using application eDreams. Updated me about the gate.
The only thing was that the boarding machine did not accept my booking information, and I was told to go to the boarding deck to complete the boarding.
The boarding staff was friendly and smiling.
This agency is unreliable, they sold me a ticket which was not valid. At the airport, with this ticket, I did not board the plane because while I had a paid ticket, this was not valid. Now they do not change it, nor do they return my money.
My experience with edreams has been interesting. I've been updated every step of the way with the booking process. I still need to see how the airport process goes to determine how well my experience was with edreams bookings.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It is not understandable that the reservation is not eligible for cancellation under the insurance "Cancel for Any Reason" that I paid 48 euro to guarantee an eventual cancellation.
The "Cancel for Any Reason" suggested by eDreams should be applied in any case by its definition.
My booking reference: *******090
Because of a train accident it was not possible to catch the return flight. Then it was very difficult to contact customer's support. As a result it was refused to transfer the ticket or return part of the money
I bought the flexible dates insurance when I booked my tickets. I had to change the dates, and try to get a hold of someone. First I went through a life chat where I had to wait for over an hour to get to someone. Then I I was told I will get a call from someone within 3 days. I explained that I do not have three days that I just want to change the dates. Again I was told that I'm out of luck and just have to wait. I tried to call the service number which to my surprise was the exact same person that I had in the live chat again I was told I have to wait for a phone call. The next day I received a phone call back they tried to change the booking for me and said there was an issue with affairs that they will have to give me a call back. Again surprise surprise nobody called me back. Do yourself a favor and do not book anything with this company.
Worst customer service imaginable. Waiting over a month for a name change from maiden name to married name.
They don't care and immon the phone to them daily and nobody does anything to progress or action the request.
Ruining my holiday before it's even begun.
The incompetenace is ridiculous
Hi Annika,
So sorry to hear you are having issues with your name correction.
If you still require assistance, please reach out to us via the following link.
Kind Regards,
Amy - Customer Care
https://socialcare.edreams.com/en/support/login
I am very happy that I chose you to book tickets and plan my trip, and you managed to book my tickets as quickly as possible and in the best possible way, and it made me plan my plans on time to arrive, that's great. You and your good team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I booked a round trip. The second trip failed. I didn't not receive the email that told me this. I found this out by going online to check the last name on file. The flight failed being booked on the 28th and it's now a week later and no refund was issued. ONLY reason a refund was requested is because I called in. So the flight failed and the money cannot be applied to another flight so WHY was my money held for a week and not refunded back to me right away? Or at all! I had to call in to even get this started. There is ONE flight left to get my son back home for school and I risk now missing that booking because I do not have my funds back yet! And I was told I have to wait 72 BUSINESS DAY hours to have a supervisor call me. That means it's Friday now and I won't get a call from someone until Wednesday?! This is HORRIBLE! Horrible experience! And I need my funds back asap to book the next flight immediately!
Edreams prime membership is a scam. Upon browsing, the membership approval is checked. You must uncheck before you buy any ticket. Once buy a ticket, your prime member fee is signed up for 30 days. You only notice withdrawal on your bank account 30 days later. Too late to cancel the payment. You automatically becomes a member of the edreams prime. NO REFUND. A real scam
I haven't started my journey yet
So what must I say?
Bit weird
Dear Wendy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was easy and fast, I could get a good deal,
I am very happy with eDreams
I bought Ryanair air tickets from the agency, now I found the agency charged me USD70 for prime
Membership. I urge any of you don't do business with the agency, and discard the credit card used
To prevent any further payments. Their service are useless, for flight booking, we have to check with the airline, baggage and hand bag charges, for hotel booking, we have to confirm if booked or not. The edreams
Should refund me the USD 70 membership fee, because I have never used your service.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nidal Z,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service