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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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This is my first time using of edreams, I do not have any special requirements or experience about it
So far it's been great hope it goes well until the end, I'm not sure about the subscription and free trial that I had to get but I hope it's not a scam.
Good service and we received the booking confirmation straight away.
Finished the booking procedure, paid than the page jumped back to do it again, might have paid twice.
Dear Pasquale,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very efficient, easy to use and with excellent backup and support. I am looking forward to my next flight through Dreams.
I got prime subscription, though i specifically tried to avoid it! And you made the process of cancelling it almost impossible! It's 2024, why do I need to call to manage my account? Why are there no other ways of communication and possibility to cancel subscription online? I need to call abroad and spend my money to do it. It's just disrespectful!
Dear Oksana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Plane tickets&hotel are really a great deal, i love it and definitely will use it again for next trips
First time to booked here and via Agoda, cheaper and fast.they sent you your receipt and confirmation about your flight plus you free for cancellations
Was the cheapest option, I found the process very easy and seamless. I have not gone on the holiday yet so will review then :)
The website easy to manage, very user friendly,excellent service
Mostly easy purchase, but additional "hidden" fees and charges change price of the advertised ticket.
I haven't experienced my flight yet but I hope it would be good!
It is a very painful process when it comes to dealing with customer service agent. Be planned to stay on hold for hours and you still won't get your answers or issues resolved
Dear Tarun,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Better experience with this app I booked many air ticket from this app so better experience also a advice to all use this app for book ticket
Toujours très bien. Je suis très contente de " edream" très satisfaite.
Changed my flight to a more prompt date, 28 hrs away. Needed confirmation of change. Left in limbo. Now 2 hr away from taking off and do not know if I have my connecting flight. ( the changed one) Everything else is fine.
Dear Ricky,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All was clear, and so fast to comprehend
Also a lot of good offers
Got what I was looking for with nice discount.would recommend to friends and family
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lay Beng,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care