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Edgenuity

How would you rate Edgenuity?
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Massachusetts
1 review
16 helpful votes
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RUDE
November 6, 2020

Personally I think that this website has some rude responses when you get your answer wrong. I think that is bs I hear my child crying because the people are rude once they got the question wrong. I will be having my son get off of this sight it is so degrading for him.

Date of experience: October 7, 2020
Kansas
1 review
3 helpful votes
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I haven't learned anything from it. My only priority is to get the class finished as quickly as possible, because that's the only challenge in the whole program. It's a $#*! program that doesn't engage students. Most of it is graded by a robot.

Date of experience: December 7, 2022
Oregon
1 review
0 helpful votes
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Program knowledge
December 6, 2020

This is our first week of distance learning and had many questions regarding the program and reports. I used the feature of requesting a call balk versus waiting on line. In the morning the call back is almost immediate. Help was polite and informative.

Date of experience: December 4, 2020
Alabama
1 review
3 helpful votes
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Help Request
June 4, 2021

Requested help through chat. I was the only person in the que for help. Gave up after waiting for 15 minutes. Someone finally tried to help once I had moved on and worked on finding a solution of my own after 25 minutes. Received an email 16 days after my original request for help stating they had no solution and would need the problem further for help. Received another email after 20 days of my original problem with yet again no real solution to the problem. Honestly, after 20 days my virtual students and I are weeks past this lesson. I solved my own problem within the hour with no help from OW/ Edgenuity. Very poor customer service.

Date of experience: May 5, 2021
Washington
1 review
0 helpful votes
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Customer Service
December 10, 2020

My student ran into an issue with the system not advancing properly. I reached out to Edgenuity through the radio button in the lesson and heard back from a representative within the hour with a fix and explanation.

Date of experience: December 9, 2020
Oklahoma
1 review
5 helpful votes
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Edgenuity
May 1, 2023

Truly horrific platform, the instructors monotone, the lessons confusing and unhelpful, no one I know likes using it, the only way you'll learn anything is from googling answers or from the tutors. My review does not do my hatred for it justice, I am unable to write a review scathing enough to convey my dissatisfaction.

Date of experience: May 1, 2023
Texas
1 review
8 helpful votes
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Edgenuity is useless.
February 17, 2022

When I failed a class in school, I had to come back the next year to do "edgenuity" and it's giving me assignments that I've never even learned and it's lacking what I'm suppose to learn. I believe that Edgenuity is inaccurate and schools should other resources that are actually accurate.

Date of experience: January 18, 2022
Texas
1 review
3 helpful votes
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The exact same crap
November 20, 2022

I wrote a review on this website about 2-3 years ago, it basically how bad it was and how I wanted to die being on it, I've now had to take another course on it and hate to say but it is the exact same way. Except I dont want to die being on it I want to break multiple things until I eventually bleed out to death break said things. It's exactly the same it was 3 years ago. It super buggy and somehow still doesn't save my work, I think I'm finally starting to understand why schools use this website

Date of experience: November 20, 2022
Tennessee
1 review
9 helpful votes
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My daughter is normally a good student. This engenuity program has quizzes and unit test daily. The teachers are boring and monotone. It's too much work and they make it more difficult than it has to be. It's like they want the kids in school so they set them up to fail.

Date of experience: October 6, 2020
Oklahoma
1 review
0 helpful votes
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Customer Course?
May 28, 2021

Spoke with support and asked him to remote in in order to alleviate a long explanation of what I was trying to do. The Tec. Avoided remoting and wasted about an hour to get to the point. After he answered my question in generalized terms, not answering specific problem. I was emailed around 200 pages of information on the topic.

Date of experience: April 28, 2021
Wisconsin
1 review
0 helpful votes
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I wrote to Edgenuity because I was confused/concerned about some test questions that my students were getting marked wrong. I felt the answers that Edgenuity had listed were not correct and/or the questions and answers were misleading. Edgenuity addressed my concerns and made adjustments to the questions that I had inquired about. In some cases the questions and answers were not wrong but the Edgenuity representative was able to clarify the question and answer for me.
My 4 star rating is based on their customer service and ability to address my concerns. I am still concerned that there may be many more assessment questions/answers that are misleading or wrong which I have not caught yet.

Date of experience: January 13, 2021
Arkansas
1 review
0 helpful votes
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Maddy was great!
April 1, 2021

I ran into some problems with adding some units and deleting others, which affected my student's completion and overall averages. Maddy was able to explain what was happening and how I could achieve my goal of true student success. I couldn't quite get what I needed from the chat. Maddy returned my call in a timely manner and I was satisfied. It felt great to get that stress off of me.

Date of experience: March 30, 2021
New Mexico
1 review
5 helpful votes
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Fail!
May 24, 2021

I asked a specific question and got back a general answer on subjects I don't teach which have no applicability to the problem. I have a very concerned family with a bad taste in their mouth about the way Edgenuity scores their daughters work and no explanation as to why it's happening. Go back and read the question that was asked and please answer it!

Date of experience: April 24, 2021
Kentucky
1 review
0 helpful votes
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I called the help center and immediately received a call back despite the recording that said there were longer than usual wait times. Esteban took the time needed to fully investigate and answer my question regarding a student's session log. I have called the help center before and have always received excellent and timely assistance..

Date of experience: February 19, 2021
Alabama
1 review
0 helpful votes
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Last year and this year have been trying times for anyone with online learning, and I have had longer response times in getting answers or having issues resolved compared with what I have experienced with them in the past. Things have begun to improve and I believe that Edgenuity will be able to provide more efficient service response in the future.

Date of experience: December 9, 2020
Florida
1 review
0 helpful votes
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Excellent Customer care
December 12, 2020

I have used Edgenuity for many years. For differentiation, for enrichment. And to address specific benchmarks of concern. I find the program to be an excellent resource for online education. The courses align with Florida Sunshine standards and cover the topics with details. The reports are comprehensive and allow the teachers to monitor student's progress.

Date of experience: December 11, 2020
South Carolina
1 review
1 helpful vote
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I contacted Edgenuity to ask a question about the correctness of one of the answer choices. I received an immediate response indicating that my question had been sent to curriculum specialist. One day later I received a very thorough response to my question that completely answered my question.

Date of experience: April 7, 2021
California
1 review
47 helpful votes
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Frustrated Parent
October 9, 2020

Out dated! Boring videos! Submitting work is impossible! Not compatible with google docs! Why our school district picked the worst rated school learning app/website is beyond me. My daughter hates watching the boring videos!

Date of experience: September 9, 2020
California
1 review
6 helpful votes
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Terrible, constantly glitches, treats opinions as fact, and doesn't teach anyone anything and doesn't do anything to help teach what you don't know. I've done edgenuity for a few years and never once retained a single lesson. Teachers, Don't be lazy just teach like your payed to do.

Date of experience: August 24, 2022
Louisiana
1 review
0 helpful votes
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Responds quickly
December 15, 2020

The help desk at Edgenuity has a 24-hour turn around time, even on weekends. When I have a problem with a student assignment and I report it through Edgenuity, they will address it by providing a solution.

Date of experience: December 15, 2020

Overview

Edgenuity has a rating of 1.7 stars from 398 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Edgenuity most frequently mention school district, correct answers and khan academy. Edgenuity ranks 160th among Kids Educational Resources sites.

service
148
value
129
shipping
46
returns
46
quality
128
This company does not typically respond to reviews
+73