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EchovitaReviews 1,751

3.1

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Echovita Reviews Summary

The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.

This summary is generated by AI, based on text from customer reviews

service
160
value
11
returns
2
quality
11
This company responds to reviews on average within 2 days

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7,937 reviews

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California
1 review
0 helpful votes
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Couldn't find a florist
February 15, 2024

Shortly after the order was confirmed, I received a call that they couldn't find a florist to make and deliver the plant ordered for a funeral because it was in a rural area. If I didn't have a different location to give them they would have to cancel the order, which they did since I couldn't move the funeral for them. This was an arrangement for a family friend many states away.

I immediately found a local florist by a simple google search and explained the situation and the planter was put together and delivered to the funeral on time. My advice, don't use these applications and simply call a local shop instead.

Date of experience: February 8, 2024
Illinois
2 reviews
0 helpful votes
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Awful Delivery Service
February 15, 2024

I ordered flowers on 1/24/2024 for a funeral service on 1/27/2024. The flowers never made it. On 1/26/2024 I was notified by Blooms they were delivered. Not the case. I called at least 4 times. Again on 1:29/2024 I was notified they were delivered. I spoke to the funeral director many times. He never received. Finally on 2/1/2024 they were delivered. I am not at all pleased with this service and will not be using again

Date of experience: February 8, 2024
Jordon L. — Echovita Rep
over a year old

Hi Robyn,
We spoke to Blooms Today regarding your order. The local florist seems to have miscommunicated a lot regarding your order. I've advised Blooms Today to reach out to the local florist to find out what exactly happened with your order. If the local florist fails to properly communicate what happened and/or repeats such an issue with any other orders, they will be removed from the program. Thank you.

California
1 review
0 helpful votes
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Can't see messages from any of deceased's other friends and acquaintances.

Echovita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2024
Canada
1 review
0 helpful votes
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Elizabeth's funeral
February 27, 2024
Updated review

Great service & options just a bit disappointed with the actual size of the flowers for the amount I paid. Had selected the largest size you had so when I saw it in person wasn't what I had expected.

Echovita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2024

Great service & options
January 23, 2024
Previous review

Great service & options

Date of experience: January 23, 2024
Maryland
1 review
0 helpful votes
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Lifesaver!
February 6, 2024

There was a sudden unexpected death of a friend and my local florist was closed over the weekend. Echovita not only made is easy to order and deliver the flowers over the web, but their rep even phoned when the selection I made was unavailable and arrange for another option. All while I was at home with kids. I most certainly be using this service again!

Date of experience: February 6, 2024
Indiana
1 review
0 helpful votes
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There's an attractive selection of flowers and plants. The price included delivery which makes price reasonable. The website is easy to navigate with prompt email notifications for order and delivery.

Date of experience: February 5, 2024
Colorado
1 review
0 helpful votes
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Not reliable
February 12, 2024
Updated review

Thought it was easy, made my order, and then they couldn't deliver them to the funeral service, very disappointing. Will not order again from here.

Date of experience: February 5, 2024
Jordon L. — Echovita Rep
over a year old

Hi John B.,
We're sorry for the experience you had. Please understand that a non-delivery is not a result of Echovita's service. Echovita is an obituary website. All orders are processed through our partner, Blooms Today, and each order is prepared and delivered via a local florist. If an order is not delivered, it is because the local florist assigned your order was unable to fulfill the order for whichever reason they provided. Thank you.


Thank you for making this so easy to order flowers!
January 18, 2024
Previous review

Thank you for making this so easy to order flowers!

Date of experience: January 18, 2024
Mississippi
1 review
0 helpful votes
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Quick and easy to order
February 5, 2024

I was pleased with the simplicity of ordering, only concern i had was that i received notification on the next day that sounded as if it just got there Ady day late, called my family to verify they had received on the day of funeral. Notification should be done at time of service.

Date of experience: February 5, 2024
Massachusetts
1 review
0 helpful votes
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No Flowers Were Delivered
February 10, 2024

The flowers were never delivered to the funeral home. I had to ask the family to see if they were and was told "NO" - Very Embarrassing!

Date of experience: February 3, 2024
Virginia
1 review
0 helpful votes
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Excellent service and purchase
February 2, 2024

Outstanding customer service and flowers were excellent exactly what I wanted

Date of experience: February 2, 2024
Ohio
1 review
0 helpful votes
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Funeral Flowers sent
February 2, 2024

This was particularly convenient and less stressful being 'attached' to the The online death notice/funeral announcement...NOW...let's see IF the flower arrangement shows up AND resembles the 'picture' even remotely (for the co$t)...fingers-crossed!
POST NOTE: The arrangement arrived the day BEFORE the wake (yay!), got a text After their delivery (SO Nice and relief to KNOW), Did Not actually SEE the arrangement (SOoo many people and long long line) but a family member that we wanted them to see-and-know said 'they are Really Nice' (She's a teenager)...so still I say, can't confirm how the arrangement looked----sorry. Would ABSOLUTELY Use This Internet option again!

Date of experience: February 2, 2024
Iowa
1 review
1 helpful vote
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Delivered as expected
January 31, 2024

Thank you for the beautiful plant for our friends mom's funeral

Date of experience: January 31, 2024
Texas
1 review
0 helpful votes
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Funeral Plant
February 23, 2024

The plant basket was cheap looking and the plant was skimpy looking. The pic on the internet did not look at all like the plant we got! I think I deserve a discount!

Echovita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2024
Jordon L. — Echovita Rep
over a year old

Hi Robert C.,
Here is our refund policy: If you are not 100% satisfied with your flower order or your trees of tribute order, or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-522-8707 regarding your flower order if you are not satisfied with the product you received, and have your order number ready. Thank you.

Connecticut
1 review
0 helpful votes
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Beautiful arrangement, friendly service
January 30, 2024
Updated review

I placed my order for a standing spray arrangement online, which was easy to do. I soon received an email and a voicemail saying that they could not process my order exactly as placed. I then called them (spent a little too much time on hold), and spoke with two different florists (the first call got disconnected for some reason). The first person told me they did not have any stands, and the second person told me that a stand would cost an extra $100. And they both told me that they were out of pastel lilies. So I agreed to a large floor basket instead, with "an equally beautiful arrangement" (without lilies).

The arrangement was delivered the day before the funeral. It was a standing spray with gorgeous flowers, including lilies! So in spite of a couple of slightly confusing phone calls, the resulting product was exactly what I had originally ordered, and was beautiful!

So like the title says, the service really was very friendly, and the arrangement was so lovely. Thank you!

Date of experience: January 30, 2024

Very easy to navigate the site and to place an order
January 16, 2024
Previous review

Very easy to navigate the site and to place an order.

Date of experience: January 16, 2024
Florida
1 review
0 helpful votes
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I never received any email verifying delivery.
February 22, 2024
Updated review

Convenient ordering was easy, but I never received any verification of delivery. I sent this from out of town, and could not attend the funeral.

Echovita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 30, 2024
Jordon L. — Echovita Rep
over a year old

Hi Stephen O.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one, please call 1-800-522-8707. Thank you.


Convenient and easy
January 13, 2024
Previous review

Convenient and easy

Date of experience: January 13, 2024
Canada
1 review
0 helpful votes
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Amazing service.
January 30, 2024

It was so easy to place an order. Amazing floral arrangements.

Date of experience: January 30, 2024
Ohio
2 reviews
1 helpful vote
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Peace Lily Plant for a Friend
January 30, 2024

Process was simple and flower selection was excellent for the brother of a dear friend.

Date of experience: January 30, 2024
Ohio
1 review
0 helpful votes
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Beautiful Flowers
January 29, 2024

Extremely easy online process ordering flowers and they were really beautiful - thank you!

Date of experience: January 29, 2024
GB
1 review
1 helpful vote
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Very Efficient
January 29, 2024

The website was user friendly and the flowers were delivered as promised.

Date of experience: January 29, 2024
Illinois
1 review
0 helpful votes
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Didn't fulfill my order
February 5, 2024

I was not happy with the service. After putting in my order and getting confirmation that it went thru and was in process...got an email after the funeral services that the flowers were intended for, that the order was canceled due to no florist. This was very upsetting as then the family did not receive the love and support from our flowers that we wanted. And the timing of the email was not the best as if I would have known earlier, I could have made other arrangements.

Date of experience: January 29, 2024
Jordon L. — Echovita Rep
over a year old

Hi,
We're sorry to hear about your experience. You should have definitely been informed earlier. Florists are supposed to notify the customer if they cannot fulfill the order when they receive the order, so that the customer has the opportunity to make other arrangements.