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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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Quick great service and and kept me in the loop as far as when arrangement was delivered!
Arrangement arrived at funeral home and was everything l had hoped for. It was stunningly beautiful. Thank you!
Very nice fresh flower spray.
Caused a bit of concern when I didn't get an email to confirm delivery until two hours after the wake started.
The flowers were delivered on time but a notice of confirmation ahead of time would have soothed an out of town customer's concern.
For a late service order, it was done excellent and above expectations. Delivered on time for services. Thank you!
The flowers that I saw at funeral home were nothing like the flowers I ordered on line!
Very good options; quick and efficient.
I wanted my best friends, father to have beautiful flowers for his funeral. What looked absolutely beautiful and amazing and the picture turned out to be very puny and not so pretty. I was highly disappointed, especially for the price.
Hi Shannan D.,
Did you call Blooms Today directly to express your complaint? There is a 100% satisfaction guarantee. As per our refund policy, if you are not 100% satisfied with your flower order or your trees of tribute order, or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-522-8707 regarding your flower order if you are not satisfied with the product you received, and have your order number ready. Thank you.
It was a unexpected lost for someone young and much loved. The service provided from you at such short notice was a chance I took and it was well delivered. I thank you very much for making it happen. Will use you again if needed
I was not able to attend funeral in person, a close relative who attended informed me that my flower arrangement from echovita was beautiful. Thank you very much.
Ordering flowers online was easy although i found very pricey. I had to email and ask for a receipt after waiting 8 hours and checking my spam junk mail. When I received the email the following day with the receipt they told me i should have checked my spam mail. If a customer sends email saying a receipt was not received dont doubt the customer as that is not very professional
Hi Mary-Ann C.,
From our experience, the majority of our customers who email us requesting their receipt didn't check their spam folder. Also, at times, there can be delays in receiving the order confirmation email. I would like to add that you stated our customer service said, "You shoud have checked your spam mail," however that it not how we responded to you. This was our response to you, "I attached your receipt. You may have originally received it in your spam." Thank you.
The flowers arrived late for the funeral.
I did get a refund and they were nice flowers but I would not recommend them for a funeral or suggest you tell them to deliver early.
Not only was my order not completed and delivered but I wasn't contacted about failure! Was only discovered after my inquiry
Hi Kevin M.,
We're terribly sorry to hear about what happened with your order. If there was an issue regarding your order, the florist should have notified you before the scheduled delivery time.
The flowers arrived on time. They were beautiful. Thank you for your prompt service.
Fast easy convenient! Made getting flowers at the last minute to someone you really loved quick and easy, they did an excellent job! Thank you for being there when I needed them!
Despite advertising on the website for the funeral home, they could not deliver the order and I had to get a last minute delivery which cost a lot more. Very dissatisfied.
Hi Mary K.,
You were notified the order couldn't be fulfilled in a timely manner after placing your order and a refund was issued. We understand the situation is unfortunate, however, in this case, the florist did as they are supposed to when they are unable to fulfill the order.
Although the arrangement was beautiful it was very small when compared to another one my friend ordered from a local florist. The same plants and price.
Hi LouAnn C.,
The sizes of each arrangement are indicated beneath the photo of the arrangement once selected on our website. If you believe the arrangement you chose was smaller than what it should have been, please call Blooms Today directly at 1-800-522-8707. Thank you.
I purchased flowers that never arrived, I emailed the company to let them know and no one ever responded. Total waste of money.
Hi Ivy N.,
You emailed us 7 hours ago, which was 12:50a.m. We will respond to your email shortly. As stated on our website and on your receipt, for customer service, please call 1-800-522-8707. Thank you.
The ordering process and price was good! However, although I had specified that the arrangement to go to the designated visitation at a specified time, it was not delivered. I only found this out when I had inquired. I Was managing a group gift, so I was very disappointed that the arrangement was not delivered when the group wanted it to be. It was later delivered to the home after the Funeral, which was ok, but not what we had wanted.
Order made morning before service of evening of next day. No show of flowers.
Hi Margaret R.,
We are sorry to hear about your experience. Your refund was processed on July 10th. Thank you.
We ordered flowers on Saturday after we received notice of the death and arrangements for a funeral which was on Monday. We received a call at 9am on Monday stating they could not deliver in time for the service at 1pm. Very disappointing that they did not contact us on Saturday that they couldn't fill our request instead of waiting until Monday morning and they didn't even offer us a refund since they couldn't fill our order. Will never use them again. Very poor, unprofessional company.
Hi Richard L.,
As per our refund policy, any orders that are not delivered or delivered, will be refunded. Please call 1-800-522-8707, as stated on your receipt. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barbara N.,
Please call our partner, Blooms Today directly to express your complaint. Thank you.