Ordered flowers on a Thursday for a memorial service two days later through an obituary site. The following Wednesday, I received an email that my order was being refunded, and delivery was not possible due to circumstances beyond your control. Happy to have received refund, but I wish I had known to make other arrangements.
I ordered over $100 worth of flowers to be delivered to a funeral only to be sent an email three days after the funeral informing me they couldn't place the order.
I appreciated & liked the ease of ordering a funeral sympathy plant, for a friend's family member, who had passed away. The plant was very beautiful & healthy.
Very disappointed for what I paid for them. Did not look like the picture shown when ordered and paid over $100.00
I placed an order for flowers to be delivered for my cousin's viewing. I didn't receive notification from the florist of its inability to satisfy this request until the day of the funeral services.
I purchased flowers that never arrived, I emailed the company to let them know and no one ever responded. Total waste of money.
Hi Ivy N.,
You emailed us 7 hours ago, which was 12:50a.m. We will respond to your email shortly. As stated on our website and on your receipt, for customer service, please call 1-800-522-8707. Thank you.
Had to be refunded. Couldn't find florist that would deliver. Shouldn't have the link to purchase flowers as part of obituaries if not able to deliver. Was not able to send flowers.
Hi R Z,
It doesn't necessarily mean a florist couldn't be found. It means a florist couldn't be found who was capable of fulfilling your order for the date and time provided.Thank you.
Showing was at 10:30 and I wasn't informed that they couldn't be delivered until 11:45. I ordered the flowers through the funeral home's website. Very disappointed.
Hi R.C.,
We are terribly sorry to hear this. It is unacceptable that happened and we will be speaking to our partner, Blooms Today, regarding the local florist assigned your order. A full refund was processed for your order on August 6th.
I ordered flowers for my fathers funeral. I used the link from the funeral home it had the address to deliver on my order it excepted my payment. I thought everything was ok then I get to the funeral home, and my flowers weren't delivered. I get an email saying they can't deliver to that zip code which makes no sense because they saw the address, and took my payment.? I had to call, and cancel after I saw my email. Never again!
Hi Melissa F.,
We are terribly sorry to hear of your experience. Typically, if no local florist is available in that area, the order wouldn't be accepted and it would say so on the screen. In this case, there was a local florist in the area, which was assigned your order, but when they received your order the following morning, they realized they couldn't fulfill it. You placed your order on June 3rd at almost 11:00p.m., at which time local florists are closed, and the date and time for delivery was June 4th at 1:00p.m. The local florist would have opened at either 9:00a.m. Or 10:00a.m. As well, our website says that orders placed for same day delivery or orders placed in the evening before the date of delivery are not guaranteed, but that Blooms Today will do their best to have the order fulfilled. Thank you.
Ordering was easy, and the choices of floral arrangements was varied. The arrangement was delivered as promised. We were pleased with the finished product, and the family seemed very grateful.
I ordered an arrangement to a funeral service the morning prior to the service. Although the site offers same day delivery, I requested next day delivery. AFTER the service, I was notified that the arrangement wasn't delivered. I also got an international charge on my account because you aren't located in the U.S. but you claim to be local.
Hi Angela B.,
We're sorry to hear your order was cancelled and refunded. Technically, your order was still same day delivery because local florists do not deliver flowers at 9:00a.m. Since that is when most open and others are still closed. The international charge you received is from your credit card company, not Echovita. As stated both on the final order checkout screen, and on your receipt, some U.S. residents may be charged an international fee based on their credit card's terms and agreement, since Echovita is an obituary website based in Canada. However, Echovita serves both Canada and The United States because we are partnered with Blooms Today, which is an American company who works with local florists throughout both Canada and The United States. Each order is assigned to a local florist, who is then responsible for fulfilling the order on time. Thank you.
I ordered funeral flowers For a wake, Specifying the location and time needed. The wake began at 4 PM, the flowers did not arrive until 6 PM. It was embarrassing to say the least.
Hi Jennifer S.,
If your order was delivered late, please call Blooms Today directly at 1-800-522-8707. They will provide you with a refund. Thank you.
This was a wonderful experience! The company delivered flowers to a funeral - and was able to provide a personal touch.
Ordered flowers 1 week before funeral to make sure delivery would make it. I received a notification 3 days after funeral that there was an issue and the flowers were not delivered. Things happen, I get it. But if delivery was not going to happen I wish I knew same day. I could have rushed flowers from a local shop or in some other way expressed my condolences. Days later is just not ok. It's disappointing and it looks like I didn't try to share my condolences with the family.
Hi Kristin E.,
We completely understand. We expressed your complaint to Blooms Today who spoke with the local florist. Thank you.
The service was quick and efficient when we ordered these flowers. They turned out beautifully, and everyone complimented them.
I'd never heard of Echovita, but I took a risk. The plant was beautiful, and the recipient just loves it.
The flowers did not look like the picture and unfortunately the lilies were closed for the viewing. I am sure it looked good several days later.
Also purple filler flowers were added to the arrangement; but the family liked the softer look on the website
The card did not include our name, so they did not know they were from us. I had to sign the card at the visitation.
The arrangement was not at all as pictured. I was not happy with the arrangement and will not be using your company in the future.
Hi William D.,
We are sorry to hear the arrangement prepared and delivered via the local florist was not to your satisfaction. As per our website, there is a 100% satisfaction guarantee or your money back. As per our refund policy, if you are not satisfied with the flower arrangement delivered, please call 1-800-522-8707. Please understand that Echovita is an obituary website, not a florist. Each flower order is processed by our partner, Blooms Today, and they assign each order to a local florist within the area of delivery. Thank you.
Easy to use. There were several options for us to choose from, including plants, which I prefer because they last.
How embarrassing to not be able to send my ex- father-in-law flowers. This was my first time ordering from this company. I feel so bad for not paying my respect by sending a flower arrangement it would have shown we care.
Overview
Echovita has a rating of 3.2 stars from 1,712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
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Hi Mary A.,
We're very sorry to hear about your experience. This is unacceptable, and not, in any way, what should happen if an order couldn't be fulfilled. Since you placed your order for the evening before the date of delivery, if the florist had an issue regarding your order, you should have been advised the morning of the delivery date.