This review is not meant to be malicious, but only an honest feedback of my experience, which caused me a lot of heartache. For anyone who is considering using ECE, if you have a three (3) year bachelor degree obtained from Europe or any other region, DO NOT use this organization.
Please note that they do not take into consideration the different educational systems that exist across the world and they will evaluate your degree without seeking more information from you, in order for them to make an informed and fair assessment. When I received my evaluation, I was devastated. Not only did they lower my GPA significantly, but they also evaluated my Bachelor Degree as a 3 year undergraduate study. I reached out to them and explained in detail (went back to high school) the background of my education and asked them to reconsider. Their response was cold and rigid. It felt like a robot was responding to my email. At that point, I had already paid around $200 for that service. I did not want to lose any more time with them, so I went elsewhere.
As I mentioned above, I quickly went back to NACES (there are 18 other members) and picked out another evaluation service. That other service asked me for my high school education and official certificate and for my bachelor degree and diploma. They asked me questions and were able to make an informed assessment. The result was a fair evaluation of my education credentials, which they evaluated as a bachelor degree.
Remember that you have studied for years and you worked hard for it. You deserve to get evaluated by a service who is personable, who asks you questions, and make the effort to check your educational history, in order to give you a fair evaluation.
This is not only about money (because it is expensive) and time lost; it is about fairness. ECE does not really seem to understand or comprehend that education systems are different throughout the world. Go and read other reviews of ECE and you will realize that a lot of people are complaining about this same issue.
It is important that you get fair credit for your hard work. Do not settle for anything less. You deserve fairness. Spend your money elsewhere, your dollar will go a long way. The $200 I spend with ECE was a waste and their evaluation went straight to the shredder, with no regrets.
I hope someone in NACES reads these reviews and raise the issue to their board. ECE needs to be re-evaluated for transparency and their understanding/process of evaluations. I am going to be looking at ways to raise this with NACES one way or the
P.S. Do not be influenced by ECE's years of "experience" and nice website (their website is attractive and inspires confidence and they have been operating since 1980), that's how they got me.
Update: Responding to Billie M: Evaluators at ECE need to be more proactive with their customers, and not just hide behind the customer service team who do not know or do not have the right to answer some important questions. I do not fault them because this is what they are paid to do. They were nice but their responses were very limited. It reminded me of the bureaucracy in the government. Sure, it is more work for the evaluators to communicate directly and promptly, and they may need some training to do it, but it's important. I am sure it is a big operation and what not, but you really need to work on that part of the process. The other NACES member I worked with (who was also expensive) were amazing in their communication. I did not even go through a "customer service representative".
Institutions rely on you AND on other evaluation services to provide these reports. They DO NOT ONLY rely on you. Don't forget that you are not the only players in the field. There is plenty of competition around you.
I know applicants receive individualized report by trained evaluators. The package I received was organized and looked nice. But I don't think it was a thoroughly researched evaluation, not at all--because of the reasons I mentioned before.
You need to revisit the way you do your evaluations. Seriously. It will catch up to your reputation that you have built over the years. It happens all the time to successful businesses. Reputation is not enough. You can not keep riding it forever. There is a missing link there. Fix it.