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eCampus.com

Overview

eCampus.com has a rating of 4.3 stars from 3,464 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eCampus.com most frequently mention good condition, fast delivery and timely manner. eCampus.com ranks 1st among Textbook Rentals sites.

service
447
value
2,134
shipping
2,135
returns
47
quality
2,135
This company responds to reviews on average within 19 days

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15,975 reviews
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New York
1 review
0 helpful votes
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Book Rental-An Affordable Option
April 8, 2025

I received my book promptly, and the book is in good condition. It was an excellent price for the service. I will consider the rental option in the future when I need textbooks.

Date of experience: March 29, 2025
Indiana
1 review
0 helpful votes
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Great customer service 👏
April 8, 2025

Was easy ordering then received a great book quickly! The book was not marked in, the binding was in great shape as well. The cost was perfect for a college student!

Date of experience: March 29, 2025
New Jersey
1 review
0 helpful votes
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It is very nice
March 28, 2025

Great over all great timing great people. Had a very nice experience.I would suggest everyone to order through here.The people were so understanding.
Just amazing I got what I needed on time

Date of experience: March 18, 2025
Alabama
1 review
0 helpful votes
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Right on time!
February 27, 2025

As an educator of 10 years, this book has been one of the most helpful of my career. I've had a couple of copies and gifted them to new teachers. This time I ordered 3 to be safe on my intern's second day in my classroom. The copies were more than reasonably priced (way less than I paid in school), in perfect condition, and delivered VERY quickly.

Date of experience: February 16, 2025
Washington
1 review
0 helpful votes
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My Go To Place
March 23, 2025
Updated review

I have enjoyed buying and renting textbooks from ecampus. It is always my go to place.
I may need another one really soon. Thank you so much.

Date of experience: March 28, 2025

I love shopping here
September 9, 2024
Previous review

I love shopping here. I love the quick access of digital books.

Date of experience: August 30, 2024
New York
1 review
0 helpful votes
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Wont let me use coupons
April 26, 2025

Every coupon provided they wouldn't let me use when checking out and they said it was supposed to be free shipping which it was not! Also they fee you to death! I just want to purchase a textbook not lose all my money!

Date of experience: April 16, 2025
California
1 review
0 helpful votes
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Order Canceled
April 27, 2025
Updated review

I was not given a notice that my order was canceled. When I didn't receive my book on the day I was supposed to, I checked the status of the order on the website and found it was canceled due to an error in my address or billing method, but the customer service representative said the system does not tell her what the issue was, so I don't even know how to avoid the issue.

Date of experience: April 17, 2025

The ordering process was easy
April 26, 2025
Previous review

The ordering process was easy.

Date of experience: April 16, 2025
New York
1 review
0 helpful votes
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Cancel Policy
April 17, 2025

This is my third time placing this order and it still feels like a gamble not knowing whether or not this one will get canceled. Is it possible to instead put it on hold so information can be verified rather than canceling and having to run into the exact same issues?

Date of experience: April 7, 2025
Alabama
1 review
0 helpful votes
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Misleading Shipping Time
April 2, 2025

I spoke to a representative, who explained the delay, but the shipping times advertised are incredibly misleading.

I paid for expedited shipping and it took over a week and a half to receive my order.

It was explained to me that the expedited shipping I paid for is applied once the shipper receives the order and is in reference to the turnaround time it then takes the shipper to process the final shipment.

While I now understand this, it is absolutely implied on the website that the expedited shipping will apply to the time it takes the end consumer to receive the order.

So, while this was misleading and incredibly frustrating, the order was completed and accurate.

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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Late delivery with no motice
March 22, 2025

My book was expected to be delivered on Tuesday 03/03, but was not actually delivered until Friday, 03/07. I ordered this book for a course that began that following Monday. Due to the late delivery, I had much less time to prepare for my course. Additionally, I was not given any kind of update as to the delay in delivery. The lack of communication is truly what detracted from my experience.

Date of experience: March 12, 2025
Washington
1 review
0 helpful votes
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Order cancelled
March 21, 2025

My first order I placed was cancelled due to irregular information somewhere in my order. It was processed with my bank account, meaning that the information I provided was correct. This is a frustrating experience with an online platform that I am not familiar with. Customer service responded promptly, however it causes some suspicion about the legitimacy of the company. I wouldn't have reordered if customer service wasn't prompt and helpful.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2025
Louisiana
1 review
0 helpful votes
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NA
March 15, 2025

My experience was fine until I had to do this review. I kept getting emails to confirm I had the book and when I said yes this pops up. If you want a review then ask for one but it's annoying to have to get emails and then be forced to do this

Date of experience: March 5, 2025
Erin C. eCampus.com Rep
2 months ago

Thank you for your feedback and for shopping at eCampus!

Wisconsin
1 review
0 helpful votes
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Bad book, good experience.
February 24, 2025

Update: it was a real book, and even the right one. It was heavily highlighted and had broken binding. Ecampus offered refund or return.

It was really cheap so I am actually afraid I got ripped off. I will wait and see.

Date of experience: March 3, 2025
California
1 review
0 helpful votes
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They took a whole week to ship the book
March 13, 2025

They took one whole week to ship the book, aftwr that took more than one week to be delivered, then I realized that ordered the wrong one(it was on me) i paid around 35 buck, so for return it they make a charge for restocking fee, at the end I would get like 18 dls

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2025
Maryland
1 review
0 helpful votes
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I placed an order on a Monday and paid the expedited shipping expecting to receive book by at Wednesday as my shipping was 4 times more than what book cost me. But did not receive book until the FOLLOWING Monday a week later. I needed the booker sooner.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2025
Michigan
1 review
0 helpful votes
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Would Not Ship, Would Not Give Reason
March 16, 2025

Stated there was an issue with payment info, but no one would tell me what the issue was. The money is the account. The numbers were correct. Was it my address? Hopefully, the same thing doesn't happen to this order.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 27, 2025
California
1 review
0 helpful votes
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Order cancelled and no feeedback from customer service
March 7, 2025
Updated review

I want to express my concern regarding an order I placed yesterday.
I received both a confirmation from your team and an authorization from my credit card, but later received a message stating that my order had been cancelled.
I promptly contacted your customer service team for clarification but have yet to receive a response. Additionally, I noticed that the charge has not been reversed on my credit card.
Order #*******

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2025

Easy and fast!
March 6, 2025
Previous review

Easy and fast!

Date of experience: February 24, 2025
Colorado
1 review
0 helpful votes
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Canceled my first order
March 9, 2025
Updated review

Instead of rectifying the payment info you just canceled my order. Sheesh. I reeeeeaaallllyyy need that book pronto. I just placed a second order. Hopefully this one goes through.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 27, 2025

Website easy
March 7, 2025
Previous review

Website easy. Five stars will depend how quick I get the book...

Date of experience: February 25, 2025
Wisconsin
1 review
0 helpful votes
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Having used other sources to receive my online textbooks, I find the program used to read these books more of an inconvenience.
I did not utilize the option to search based on course number which would have been easier to locate the books I needed for that class than waiting for the syllabus and isbn numbers

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 20, 2025
Kentucky
1 review
0 helpful votes
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Cancelled
March 12, 2025

We ordered a book. I was charged and was sent a confirmation number (*******). Then a few days later I got an email asking if I was still interested in the book I ordered. Then it was canceled. Now I'm paying again plus super rush shipping and have been charged again. I haven't received a credit for the first book.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2025