- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
ebookers has a rating of 1.2 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ebookers most frequently mention customer service, credit card, and full refund problems. ebookers ranks 471st among Travel Deals sites.
No positive highlights yet
The customer service at Ebookers has been amazing, regular contact via email, quick online chat, they persevered and got all the hotels to agree to cancel with a full cash refund, and all the money back in my account before the holiday was meant to start
Booked a hotel in Morocco that didn't exist. We asked around town and it turned out that the pictures used on the fake listing belonged to a number of other guesthouses in the area. A complete scam. Ebookers refused to give me a refund and didn't help me find alternative accommodation. I was literally left out in the cold with my 3 fellow travellers (we were on a cycling trip in a remove area). It's a perfect platform for scammers – avoid at all costs, stick to booking.com and airbnb!
The customer service at Ebookers has been amazing, regular contact via email, quick online chat, they persevered and got all the hotels to agree to cancel with a full cash refund, and all the money back in my account before the holiday was meant to start
I booked an eight night stay for Amsterdam with E-bookers for a recent July holiday.
The booking process was easy and all the staff were friendly and professional.
I stayed at the five star Grand Hotel Amrath, Amsterdam.
Once again, wonderful and everybody treated me like a long known friend.
Such a pity the concierge Peter has left and another concierge Jeffrey, is leaving at the end of July, 2016.
I will definitely return and Jesper, one of the managers, is second to none.
I've booked on Ebookers several times (Int'l flights, hotel, train) and I've never had any problem at all. There are no hidden charges and the price I see on the page is the price I had to pay. The confirmation of my bookings were sent to my email promptly. I love them more now because of the loyalty bonus scheme which all adds up. All in all, I can't fault it.
Gain trust and grow your business with customer reviews.
Get MORE out of your next trip with ebookers. Compare and book flights, hotels, holidays and car hire to find the best deals for your dream destination!
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
