EasyBreathe

I recently purchased a ResMed N30 mask for $169 and found the climate line on my machine was to big in diameter to fit the mask elbow. I emailed easybreathe twice, and got no response. I talked to a customer service rep on line to see if they had a connector to go between the climate line and the mask. I was told to send a picture, which I did. This was the first non response. I then talked to a rep on the phone and explained again the issue and was told again to send a picture of the connection, which I did and no response. Very poor service! I did check with another company and found a part that will work, and the same mask for $30 less. I did not purchase the return insurance for $25 and do not want $169 store credit from this company so I ate the $169. The price for not shopping around.

First night using the AirSense 10 CPaP and it was fantastic! It was so quiet that my wife asked if it was turned on. The assembly was a little frustrating because I purchased an adaptive piece for my SoClean unit and it did not come with a gasket. When I initially turned the unit on to test, water went everywhere. I pulled the gasket off the other shell and fixed the issue.

When selling the adaptive piece to the SoClean unit a gasket should be included, or at least the option to purchase an additional gasket. Why? Having a gasket for each shell makes it easier when traveling so I do not have to disassemble the SoClean setup. Again, it is probably less than $10 and should at least be an option when purchasing the adaptive piece.

I recently had a deeply disappointing and frustrating experience with Easy Breathe that I believe others need to be aware of. On August 30, I contacted them about purchasing a CPAP machine and discussing my insurance coverage. The representative mentioned my plan had a high deductible but gave me inaccurate information about my in-network coverage, which led me to make a purchase based on incomplete and misleading information.

After later discovering that I did, in fact, have in-network coverage, contrary to what Easy Breathe had told me, I reached out to Keith on September 5 to request a refund. I initially contacted him by phone, followed by an email chain the same day. Shockingly, my emails were completely ignored, and it wasn't until I marked one as "urgent" that I even received any acknowledgment. Even then, despite customer service assuring me that my concerns would be addressed, I was met with silence.

To add insult to injury, the original charge was $399, but this amount was buried within nearly $100/month payments for 12 months, bringing the total cost to a staggering $1,400. This deceptive pricing, compounded by coercing me into a payment plan based on false information, is utterly unacceptable. If my in-network insurance had been correctly applied, my costs would have been reduced by 80%. It's clear to me that Easy Breathe prioritized squeezing more money out of me over being honest and maintaining integrity.

Furthermore, Easy Breathe's insistence on handling this issue exclusively through phone calls, rather than email, is highly suspicious. This seems like a deliberate attempt to avoid creating a written record, making it nearly impossible for me to track and resolve the issue. Meanwhile, the irony of receiving almost daily communications asking if I'd like to investigate my insurance with them—despite their blatant failure to disclose my coverage before—is not lost on me.

The product remains unopened, and I have yet to receive any written acknowledgment or resolution. This appalling lack of transparency and refusal to engage with my legitimate concerns has resulted in over $1,400 in unnecessary expenses.

I strongly advise against doing business with Easy Breathe. Their blatant disregard for transparency, their failure to provide crucial information, and their utter lack of customer care are unacceptable and should serve as a warning to others. I have also lodged a formal complaint with the BBB.

I placed an order for a CPAP mask and strap that I had never tried, but wanted to. I usually get my supplies from another company thru my Medicare, but this mask was on back order with them. I managed to squeeze together the money to get the one mask and strap. I had NOTHING but problems with my order from the very beginning. The biggest problem is that 3 months later I got billed for another shipment that I hadn't ordered. I called and was informed that I was signed up under a "recurring" shipment deal. During the night last night I got the notification email that my shipment was getting ready to be sent. I called immediately this morning to say I didn't order a recurring shipment, but was told it was "TOO LATE TO CANCEL". The representative himself, Shaun, informed me that my initial order was in fact a recurring order... but also admitted that it was listed in the "FINE PRINT"! I told him that I am disabled and can't afford this, asking what I could do. He told me very matter of factly that there was NOTHING I could do! NEVER NEVER TRUST THIS COMPANY! THEY ARE NOT HERE TO TRULY HELP THE CUSTOMER, BUT HERE FOR ALL THE $$$$ THEY CAN GET FROM YOU!

Placed a order with easy breathe and after 24hrs of taking my money send an email saying there is a problem with insurance. So I call to find out way. Ok I understand and tell them I'm going to call insurance company to clear it up and I'll call back.
I corrected the error and call back only for a customer service person not to know what I was talking about. Just that I he can't send me what I ordered. Ok I explain that the issue has been corrected and give him authorization number. He wasn't listening to me and just trying to sell me me other things. I ask for a supervisor so I can explain that what ever this guy was reading off of was corrected. Since he clearly wasn't listening to me. Nor did he want to he only wanted me to buy something. So he tells me a supervisor probably isn't available and goes back to a sales pitch. I already paid this company $320 a few days earlier. So at this point. No supervisor to talk to, a guy that clearly doesn't want to listen or has no clue about customer support I demand to have my money refunded and order canceled because this guy has me so frustrated that he is more interested in selling me something vs helping me with my order I placed already.

Starting to get the feeling this company is a scam at this point. But I'll wait to see I get my refunded money.

This thing is a death trap.

I bought:

AirSense 10 AutoSet Card-to-Cloud with HumidAir
AirFit P10 Mask with Headgear

I bought these because I snore, it wakes my spouse up, and I was getting NOWHERE with ENTs and home sleep study kits, which basically don't work.

I do not have apnea, have never had apnea, and until I bought this machine, I had never in my life woken up gasping for air.

"Continuous pressure" makes no sense, because HUMANS EXHALE.

I could not use this product. I cannot exhale using it. I kept gasping for air. I got the mask in addition to the nose pillow, but that did little to help. I put it on a low setting with ramp-up, and fell asleep, but then when it ramped up, I woke up gasping for air. So I put it on a low setting allowing me to fight through it, to push out hard while exhaling - and I fell asleep, but then my wife woke me up to tell me I was snoring again - WHILE WEARING THIS THING THAT I BOUGHT SO I WOULD STOP SNORING.

I ended up just throwing this out. What a waste of hundreds of dollars!

For the last couple of months my husbands AirSense 10 was displaying a poor seal (sad face) and lower pressures although he required higher pressures. I can hear him having apneic events, gasps and snoring. Initially, I began changing out equipment piece by piece. With each order I have had the pleasure of speaking with many of the customer service representatives from Easy Breathe. They have not only been knowledgeable, but patient. Considering the technical world we live in with computer voices inadequately answering your questions leaving you with no resolutions to your issues, the people at EASY BREATHE take personal time with you -human to human- earnestly offering solutions to your issues.
I can name a few for whom I am grateful but I will spare them having their names being printed.
We were never able to resolve the faults with the machine so I purchased a different one. I was planning on sending my current machine back to ResMed as it is in Warranty. ResMed was zero help because they do not speak to patients about issues at all. EASYBREATHE was completely understanding throughout this agonizing process and to my surprise issued us a new machine. This type of exceptional business integrity is just not seen much today. When you buy your machine outright like we did, you are pretty much on your own if you have a problem. There's no respiratory therapy company to help support or trouble shoot problems. EASYBREATHE is there. OH... and they PRICE MATCH...
If you are looking for a CPAP company, EASYBREATHE IS THE BEST.!