asked byon 2/15/19
For the last couple of months my husbands AirSense 10 was displaying a poor seal (sad face) and lower pressures although he required higher pressures. I can hear him having apneic events, gasps and snoring. Initially, I began changing out equipment piece by piece. With each order I have had the pleasure of speaking with many of the customer service representatives from Easy Breathe. They have not only been knowledgeable, but patient. Considering the technical world we live in with computer voices inadequately answering your questions leaving you with no resolutions to your issues, the people at EASY BREATHE take personal time with you -human to human- earnestly offering solutions to your issues.
I can name a few for whom I am grateful but I will spare them having their names being printed.
We were never able to resolve the faults with the machine so I purchased a different one. I was planning on sending my current machine back to ResMed as it is in Warranty. ResMed was zero help because they do not speak to patients about issues at all. EASYBREATHE was completely understanding throughout this agonizing process and to my surprise issued us a new machine. This type of exceptional business integrity is just not seen much today. When you buy your machine outright like we did, you are pretty much on your own if you have a problem. There's no respiratory therapy company to help support or trouble shoot problems. EASYBREATHE is there. OH... and they PRICE MATCH...
If you are looking for a CPAP company, EASYBREATHE IS THE BEST.!