They are fraudulent scammers and should be closed down. Only way to do that is to complain and keep putting complaints in with BBB. I tried getting funds back through them being polite, didn't work - go back to your financial institution. They will work with you and hit them with the fraudulent charges, and it will hit their bottom line! It will evidentially cause them enough pain to stop! And others will see enough of these to not order from them!
Would give this site a rating of 0 if I could. Took my money and nothing from them. Called them and they put my on hold and then disconnected me. I tried calling back and just sat on hold. Will dispute my payment with CC company.
First search I made to renew passport was their link. Saw a.gov url in the description. They imply they will do your renewal- but they do t. It's a waste of money $65 to fill out a form a nim-wit can fill out. Save your money do not use them.
This website is a scam. My mom payed $50 just to find out the website is a scam. Now they have all her information and a loss of $50. I'm warning you, please do not use this website.
This site is a complete scam and should never be available. I set up an application to get a replacement social security cards for me and my family. After receiving them i noticed that many things on the applications were wrong and needed to be fixed. I requested a refund after finding out from the social security office doesnt need money to submit applications to receive new cards. When I called to request for a refund I was told that it was after a 10 day grace period and l was unable to get my refund. In know where did I see anything in the fine print it say anything like that. Not even in the receipt that they sent me did it say anything like that. This site is a complete SCAM stay away from it. If i could give a negative 5 stars I would.
It was an amazing experience, I was able to get my card on time and I received all my documents back. They also have a really good customer service and I'm so happy to have applied with them.
Thought I was getting a replacement Social Security card was sadly mistaken, but the catch is you don't realize you're getting scammed until after you pay. Once you pay and you try to dispute the charges, they make it unbelievably hard to do so I still have yet to receive a refund from a month ago when I was under the impression I was getting a card not an application that's pre-filled out with my information as if I can't do that on my own. They literally had me pay $65 to give them my information so they could send me an application with my information on it. Where is the logic?
This website comes up interspersed with other Dept of State LEGIT websites when googling "apply for US passport." This is a "service" that says it will help you ensure your application is correct (and CHARGE you for it), but THAT IS IT...They do not submit the forms, they do not track it, they do NOTHING else and you STILL HAVE TO PAY THE FEES TO APPLY FOR THE PASSPORT. DO NOT USE - go to the Dept of State website to apply for a passport and save your money for the actual passport.
DO NOT PAY FOR THIS SERVICE BECAUSE IT IS A SCAM! DO NOT SEND THEM ANY DOCUMENTS BECAUSE THEY WILL NOT SEND IT BACK LIMKE THE PAPER WORKS SAY'S. IF YOU NEED A COPY OF YO SS CARD YOU CAN DO SO FOR FREE ONLINE WITH THE SS ADMINISTRATION! THEY ARE RIPPING PEOPLE OFF! I WILL BE FILING A LEGAL COMPLAINT WITH THE APPROPRIATE AUTHORITIES AND MY ATTORNEY. I SENT THEM MY DRIVER'S LICENSE IN NOV 2020 AND NUMEROUS PHONE CALLS AS OF TODAY 12/23
I STILL HAVE NOT RECEIVED MY DRIVER'S LICENSE BACK
They charge $65 to have you fill out the same form you would fill out with the state department. I refuting the charge
Wish I would have known! Paid 44.00 & never received my new card! Please don't put yourself in the same position! Beware!
I HAVENT HEARD BACK IF OUR PASTPORTS ARE DONE? WE DID THEM IN JUNE AND JULY. WE PAID 65.00 EACH...OR WHAT WE NEED TO DO?
GOOGLE DISPLAYED THIS WEBSITE NUMBER ONE. WE FELL FOR IT THINKING IT WAS OFFICIAL. FING GOOGLE SUCKS
Overview
The company has garnered significant negative feedback, primarily due to misleading practices that lead customers to believe they are interacting with official government services. Many users report feeling deceived after paying fees for services that could be obtained for free, resulting in concerns over the security of their personal information. Complaints frequently highlight difficulties in obtaining refunds and poor customer support. Conversely, a few reviews mention satisfactory experiences, indicating that some customers did receive timely assistance. Overall, the sentiment leans heavily toward dissatisfaction, with calls for greater transparency and accountability.
This summary is generated by AI, based on text from customer reviews
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members